4.4 • 9.5K Ratings
🗓️ 14 May 2020
⏱️ 25 minutes
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| 0:00.0 | Support for this podcast comes from Unisys. Unisys is a global technology solutions company dedicated to helping people and organizations reach their next breakthrough. |
| 0:11.0 | They offer tools to help you run your business more efficiently, like systems integration, consulting services, application management and device management software. |
| 0:20.0 | Plus, Unisys applies specialized expertise to strengthen and transform teams and processes. |
| 0:26.0 | To learn more, visit Unisys.com. That's UNISYS.com Unisys. Keep breaking through. |
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| 0:47.0 | To keep growing, keep puzzling. At Genesis, they've harnessed all that excitement of beginnings into their performance SUV, the GB70. |
| 0:58.0 | It's a car built to turn heads with stunning design inside and out. It's packed with intuitive technology inside, like the 14.5-inch infotainment system. |
| 1:09.0 | And fingerprint recognition plus the GB70 features all-wheel drive, which is bound to add a little more acceleration to your next drive. |
| 1:17.0 | Your Genesis GB70 is waiting for you. What will you begin? Learn more at Genesis.com. Genesis, keep beginning. |
| 1:27.0 | There are four shifts at the Cognizant facility in Phoenix. The early shift starts at 7 a.m. |
| 1:42.0 | Miguel might get in at 7 a.m. and after he badges through security, he needs to put all of his personal items in a locker. |
| 1:50.0 | You're not allowed to bring a phone or a pencil onto what Cognizant calls the production floor because they don't want you to be tempted to write down the personal information of any of the people's content who you might be reviewing. |
| 2:02.0 | So he gets to his desk, which is not permanently assigned to him. There are about 300 people who are going to work here today. And because of high turnover and other reasons, it's easier to just make people kind of fight a new desk when they get in. |
| 2:17.0 | And when he's ready to start looking at content, he clicks a button labeled resume reviewing inside a custom piece of software called the single review tool. And from there, almost anything could happen. |
| 2:30.0 | He could look at something totally benign. He could look at a decapitation. He could look at child exploitation. He could look at any number of really, really disturbing things. |
| 2:42.0 | And he has no advance warning of what he's going to see before it pops up on his screen. Once he sees it, though, his job is to decide as quickly as he can, whether it violates any of Facebook's policies, which are voluminous and ever changing. |
| 3:00.0 | For this task, Miguel will be paid $15 an hour, which comes out to an annual salary of $28,800 a year. And that compares to median compensation at Facebook, which is $240,000 a year if you include salary, stock, and bonuses. |
| 3:30.0 | You might be experiencing deja vu right now, but it's not your imagination. Casey Newton from the verge told us about Miguel and Facebook content moderators at the cognizant facility in Phoenix in March of last year. |
| 3:45.0 | His reporting on the trauma content moderators in door was a game changer for the tech industry. It was picked up and shared all around the world. It led to this company cognizant leaving the content moderation business all together last year. |
| 4:01.0 | And this week we got the biggest news yet. Facebook decided to settle a class action lawsuit filed by current and former content moderators. Facebook is paying up. |
| 4:13.0 | We called up Casey to explain how big a deal this all is. But before we get to that, we wanted to remind you exactly what this content moderation business is like. So here's the reminder from our episode last year. It was called friends without benefits. Casey started off with life at cognizant. |
| 4:32.0 | So at cognizant, your time is managed down to the second. When Miguel wants to go to the bathroom, he needs to click a Chrome extension. He gets two 15 minute breaks a day. He gets one 30 minute lunch. And then he gets nine minutes a day of something called wellness time. |
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