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KQED's Forum

FAA Institutes Zero Tolerance Policy and Steep Fines for Unruly Passenger Behavior

KQED's Forum

KQED

Politics, News, News Commentary

4.6656 Ratings

🗓️ 16 November 2021

⏱️ 56 minutes

🧾️ Download transcript

Summary

Punching flight attendants, hurling racial slurs at the crew, throwing luggage at staff. These are just a few of the over 5,000 complaints of unruly passenger behavior that the FAA has received this year. Airlines have banned some passengers for life, flight attendants have demanded more protection, and the FAA has announced a zero tolerance policy for this behavior and levied over $1 million in fines this year. As the holiday travel season picks up, we look at why there’s been an uptick in bad behavior, what can be done about it and what you can expect when you travel. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:32.3

From KQED in San Francisco.

0:47.0

I'm Mina Kim. Coming up on forum, holiday travel is expected to match pre-pandemic levels,

0:53.5

with flight bookings up nearly 80%

0:55.8

over last year's Thanksgiving week.

0:58.2

At the same time, flight attendants are reporting mental and physical exhaustion as they

1:03.6

continue to face abuse from passengers, punching, biting, kicking, racial slurs and other

1:09.7

verbal attacks.

1:16.4

The FAA has received more than 5,000 complaints this year of unruly passenger behavior.

1:22.6

We'll look at how airlines and the FAA are responding and talk with flight attendants about the impact air rage is having on their work and lives. Join us.

1:26.3

Music is having on their work and lives. Join us. This is Forum. I'm Mina Kim. Flight attendants have faced a surge of physical attacks,

1:41.3

verbal abuse, and harassment this year, of the more than 5,000 complaints

1:46.0

of unruly passengers since January, the Federal Aviation Administration finds three-quarters

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