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The Unmistakable Creative Podcast

Eric Johnson | The Hidden Power of Defaults in Decision Making

The Unmistakable Creative Podcast

Srinivas Rao

Society & Culture

4.81K Ratings

🗓️ 13 November 2024

⏱️ 60 minutes

🧾️ Download transcript

Summary

Join Eric Johnson as he delves into the intricacies of choice architecture and how our environments influence the decisions we make every day. In this episode, Eric explores the psychological underpinnings of choice, offering insights into how we can make better decisions by understanding and redesigning our decision-making environments. Discover the science behind seemingly simple choices and learn how to navigate the complex world of options more effectively.

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Transcript

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0:00.0

As you probably notice, this month, we're bringing you our Life of Purpose series and revisiting

0:04.6

some of our most transformative episodes. Tune in to explore expert insights and practical

0:09.4

strategies on help, performance, and community well-being, all aimed at helping you achieve

0:14.4

personal and professional fulfillment. If you sign up for the newsletter, you'll not only get

0:18.5

recaps of the key ideas in each interview, but at the end of the series, you'll receive our free Life of Purpose ebook.

0:24.7

What you have to do is go to UnmistakableCreative.com slash LifePurpose. Again, that's

0:28.8

unmistakablecreative.com slash life purpose.

0:32.5

Let me break it down by two parts. One is a smart default. When you get something pre-checked most of the time,

0:38.3

everyone sees the same pre-check button. But you could imagine a world where if the site knows

0:44.5

something about you, they will pre-check a different button. So that's the basic idea of

0:50.8

customizing the choice architecture for the person. Now, our choice engine realizes

0:55.6

that we're not talking about pieces of paper here. We're talking about things that can be changed

0:59.6

on the fly. You know, you go to a grocery store, people don't rearrange the cans for you.

1:05.1

But when I go to a website, I can rearrange the products in a way that I think is going to be

1:10.7

best for you or at least

1:11.9

influence you. So good example of this. One of my favorite examples is, of course, Netflix,

1:17.5

which allegedly produces something like 30 million landing pages a year. And what they're doing,

1:23.2

of course, is customizing that page to actually influence you as a viewer. So the choice engine basically

1:29.2

can customize the site. It can also do something else, which is it can actually make it more

1:34.0

on principle. They can do some just-in-time education, particularly relevant in financial services.

1:39.0

You know, basically, I can tell you what this term you don't know means. So it's actually much

1:44.0

more powerful because

...

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