Episode 826: Never Split the Difference with Chris Voss

Street Cop Podcast

Street Cop Training

Education

4.9 • 967 Ratings

🗓️ 12 May 2023

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

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Summary

On today's episode, Dennis speaks with FBI's lead international kidnapping negotiator, CEO & Foudner of The Black Swan Group and best-selling author, Chris Voss. Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the Chase Manhattan Bank robbery. During Chris’s 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs as an adjunct professor at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany. Since 2009, Chris has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Today, Dennis and Chris discuss his law enforcement career, how he transitioned into the FBI, the importance of communication and how to master negotiation, how to employ communication out in the streets and why it is so important in everyday life. For more information about Chris and The Black Swan Group: https://www.blackswanltd.com/chris-voss Purchase Chris's book "Never Split the Difference" here: https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2/ref=sr_1_1?hvadid=241647842045&hvdev=c&hvlocphy=9003928&hvnetw=g&hvqmt=e&hvrand=5146985811834273962&hvtargid=kwd-293148709160&hydadcr=22592_10356144&keywords=never+split+the+difference+voss&qid=1683230143&sr=8-1 If you like what you are hearing and want to stay in the loop with the latest in Street Cop Training, please follow our Facebook Page: https://www.facebook.com/StreetCopTraining Don't forget to subscribe and rate the podcast, it truly helps! Sign up for classes here: https://streetcoptraining.com/course-list/Follow our podcast here: https://streetcoptraining.com/street-cop-podcast/ or https://podcasts.apple.com/us/podcast/street-cop-podcast/id1538474515

Transcript

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0:00.0	this is a degree that the commanding, the direct and honest, the assertive voice, which to me is just issuing loud and clear commands.
0:09.1	This is the impact that has on other people. One of our attendees is sitting still, he's not moving a muscle. He's got an apple watch on.
0:17.3	He tells us afterwards, as soon as I hit him in the face with the loud, clear, commanding voice, his heart rate immediately jumps to 170.
0:26.0	You cannot think clearly if you react like that. You're training to be a street cop? Hey guys, welcome to this episode of the street cop training
0:45.0	podcast. I'm your host, founder and CEO of street cop training.
0:47.0	My name is Dennis Benino, and this is one for me today, that's for sure.
0:51.0	And I don't know if Chris Voss realizes that I'm a
0:53.8	fan of his I watch a lot of your YouTube videos follow you on Instagram I've read
0:58.7	your book only book I've ever read three times and it's fantastic dude and I got to tell you I talk about your book
1:05.9	in my classes all the time and namely like the introduction of the handshake your
1:11.4	first name why this is important how you're establishing of the
1:15.0	production, first name, why this is important, how you're establishing connections. And I think every cop in the United States,
1:18.0	we have a half a million subscribers here,
1:20.0	needs to buy, never split the difference, and read this book or listen to this book.
1:26.0	So I appreciate you being here man.
1:28.0	Thanks man. Yeah, I appreciate the community you serve through having come from that
1:32.0	and a galaxy far far away.
1:35.0	Yeah, can you give us a little history of your where you grew up, how you got into law
1:39.9	enforcement and how you progressed to being one of the top FBI negotiators?
1:44.0	Yeah, well, I was a police officer, uniformed cop, Kansas City, Missouri.
1:50.0	I got there because I grew up in Iowa and a small town
1:53.6	small town guy not didn't grow up in a country.
	...

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