Episode #46 Shawn Moon

FranklinCovey On Leadership with Scott Miller

FranklinCovey

Business, Management

4.9 • 851 Ratings

🗓️ 16 April 2019

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

Cracking the Code to Customer Loyalty Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity. Subscribe to the FranklinCovey On Leadership email newsletter and receive weekly videos, tools, articles, and podcasts to help you become a better leader. ow.ly/tH5E30kAxfj

Transcript

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0:00.0	Hello, welcome back to Franklin Covey's On Leadership Series. I'm Scott Miller and I serve
0:16.3	as your weekly host and interviewer. Today I'm very encouraged about our interview with Sean Moon,
0:21.8	who is the author of numerous books including Franklin
0:24.2	Covey's newest title leading loyalty. Sean, welcome to Franklin Covey's
0:28.5	on leadership.
0:29.5	Thrilled to be here.
0:30.5	You've had a long career with our firm nearly 30 years.
0:33.6	30 years, yes.
0:34.6	30 years?
0:35.6	You were mentored and coached by Dr. Stephen Covey himself.
0:37.8	I started when I was 12, so there you go.
0:39.8	Yeah, well, close enough.
0:40.8	But I mean, you've been in every role in this company.
0:42.5	You've been a frontline salesperson, sales leader, executive vice president, consultant,
0:48.0	keynote speaker, author.
0:49.8	You've offered several books, including with Lena and Sandy this book launching in
0:54.8	mid of April called leading loyalty cracking the code to customer
0:58.2	devotion yes tell me about how you moved from of all the topics you could now
1:02.3	write about why did you choose to be an author
1:04.8	on this topic of customer loyalty?
1:07.4	Think about your own experience, honestly, is there anything more valuable, more important to you as an individual consumer, not just you, but your
1:16.4	wife and your children, your family, then having a relationship of trust with those who you're giving your hard-earned dollar
	...

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