4.8 • 1.7K Ratings
🗓️ 26 February 2020
⏱️ 17 minutes
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0:00.0 | 30 seconds. |
0:02.0 | Did you ever think you were made? |
0:04.0 | I feel I'm so close I can take sweet victory. |
0:08.0 | I know this life meant for me. |
0:10.0 | Yeah, why would you bet on Goliath when we got bet David? |
0:14.0 | Valutainment, given values contagious, this world of entrepreneurs, we get no value to |
0:18.7 | hat this. |
0:19.7 | How they run, homie, look what I become. |
0:21.2 | I'm the fun. |
0:22.4 | This is Patrick, but to be hosted by team. |
0:24.0 | And today we're going to talk about the 10 best customer service experiences, |
0:28.0 | stories that you can hear about, |
0:30.0 | and how you can apply to your business to get your customers coming back for more and to get |
0:34.2 | your customers coming back to give you more new referrals. |
0:37.4 | The first story I'm going to tell you is out of this book called The Hero Effect by Kevin Brown. |
0:42.0 | Very simple book, but a great book. |
0:44.0 | Our home office right now, they're all reading this book because everybody's working on customer |
0:48.4 | service on 2020. |
0:49.9 | So having said that while I'm reading this book, I'm talking to Mario, we're talking about |
0:53.8 | one of the stories in the book has to do with Disney. |
0:55.7 | It's a story of his son, Josh Brown, who is autistic, and at seven years old his son finds out |
1:01.6 | about Disneyland and he falls in love he falls on about the Disney stories. |
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