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Acquired

Episode 41: Booking.com with Jetsetter & Room 77 CEO Drew Patterson

Acquired

Ben Gilbert and David Rosenthal

Venturecapital, Ma, Investing, Acquisitions, Startups, Vc, Investment, Business, Technology

4.8 • 2.9K Ratings

🗓️ 26 July 2017

⏱️ 79 minutes

🧾️ Download transcript

Summary

Acquired trains its lens on the “second or third best acquisition of all-time”, Priceline’s 2005 purchase of Booking.com. Our heroes are joined by friend-of-the-show and former Jetsetter & Room 77 CEO Drew Patterson to help understand how this little-known startup from The Netherlands grew into the largest travel company in the world, with nearly $8B in annual revenue. Was this deal even better than Instagram??? We debate, hotly.

Sponsors:
Vanta: https://bit.ly/acquiredvanta

Statsig: bit.ly/statsigacquired
Modern Treasury: https://bit.ly/acquiredmoderntreasury


Topics covered include:
  • The biggest startup you’ve never heard of (in the US), Booking.com, and its parent company Priceline (yes, the William Shatner Priceline)
  • Booking’s founding in Amsterdam in late 1996: by recent college graduate Geert-Jan Bruinsma
  • Skift.com’s Definitive Oral History of Online Travel
  • The travel industry's GDS's (“Global Distribution Systems”) and the development of Sabre
  • How Bruinsma raised the initial money for Booking: by emailing anyone he know who had an email address
  • OTAs ("Online Travel Agencies”) and how they operate; the "merchant model" versus the “agency model"
  • The role of search in online travel
  • Bill Gurley on Conversion: The Most Important Internet Metric of All
  • Expedia’s early flirtation with Booking, and decision not to acquire the company
  • Priceline head of M&A Glenn Fogel’s vision for how powerful the agency model for OTAs could become in Europe
  • Priceline and Glenn's 2004 acquisition of Active Hotels in the UK, followed by the 2005 acquisition of Booking for $133M and the combination of the two businesses into Booking.com
  • Booking’s incredible growth in the decade since the acquisition, from less than 20M room-nights to over 500M, and $7.8B in revenue in 2016

The Carve Out:

Transcript

Click on a timestamp to play from that location

0:00.0

Drew, I think you might be our most prepared guest ever.

0:03.0

This is great.

0:04.0

Drew has printed out notes and pen and paper here.

0:09.0

This is awesome.

0:10.0

Yeah, I mean, I'm a big fan, you know, I just want to blow my shot here.

0:15.0

Your shot at startup. Welcome back to episode 41 of Acquired, the podcast about technology acquisitions and IPOs.

0:35.0

I'm Ben Gilbert.

0:36.7

I'm David Rosenthal.

0:38.1

And we are your hosts.

0:39.9

Today we are covering the 2005 booking.com acquisition by the Priceline Group.

0:46.4

Now this acquisition is legendary and there are tons and tons of sort of interesting nuances to understanding the industry.

0:54.3

So we wanted to wait until we had a guest with deep travel experience and really industry domain

0:59.9

knowledge to make sure that we did it right.

1:01.5

So today, our guest and

1:03.6

listener of the show is Drew Patterson, the CEO of Jet Setter and

1:07.5

Room 77. So yeah, we are lucky to have Drew who is a

1:12.1

quote grisled travel industry veteran to help us unpack this one.

1:17.0

So Drew started his career at Starwood Hotels where he managed distribution and pricing and

1:22.4

and then jumped into the world of online travel at Kaya. where he was managed distribution and pricing,

1:22.6

and then jumped into the world of online travel at Kayak,

1:25.2

where he was VP of marketing from 2004 to 2009.

1:29.0

He left to Found Jet Setter,

...

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