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Tropical MBA: Entrepreneurship & Founder Lifestyle

Episode 249: TMBA 249: Getting Started With Customer Churn Analysis

Tropical MBA: Entrepreneurship & Founder Lifestyle

Dan Andrews; Ian Schoen

Digital Nomad, Business, Ecommerce, Society & Culture, Amazon, Founders, Cash Flow, Places & Travel, Founder, Business Owner, Cashflow, Management, Entrepreneurship, Million, Operator, Operations, Profits, Distributed Team

4.9527 Ratings

🗓️ 19 June 2014

⏱️ 34 minutes

🧾️ Download transcript

Summary

http://www.tropicalmba.com/churn/ We're talking about Churn rate, and everything we can learn from it. Bossman and I are by no means experts on the topic, but we've dug up a plethora of information to share on Churn rate analysis. We'll discuss how to use this information to provide more value to your clients and keep them around for longer. We also answer some listener questions about the FBAR deadline and how we approach the frequency at which we create podcast content.

Transcript

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0:00.0

We're not the kind of guys that grinded the club on a Wednesday, for sure.

0:03.2

We grind at the laptops.

0:08.3

Hey, podcast, listener.

0:09.7

Even if you are alone in your entrepreneurial journey, know that today, right now in your

0:13.7

earbuds, you are joined by thousands of entrepreneurs from all around the globe seeking

0:18.5

to grow better, more profitable, location independent businesses.

0:22.4

If you'd like to learn more about what we do and download our entire back catalog, check out

0:28.1

tropical MBA.com.

0:36.4

Yeah, buddy, happy Thursday morning. It's the tropical NBA podcast. This is the podcast. I'd say we're the

0:42.7

business end of lifestyle business or at least that's what I'd like us to be speaking to the

0:47.8

business end. Boss man, how are you doing? Doing good, buddy. Lots to talk about this week, man,

0:52.7

a lot going on in the business. And what are we going to talk about this week? Churn. Brass tax, buddy. Yeah, we about this week, man. A lot going on in the business.

1:12.5

And what are we going to talk about this week? Churn. Brass tax, buddy. Yeah, we're getting into a topic that actually you introduced to our business. It's an academic topic, but we're going to try to talk about, you know, precisely how we're applying these ideas to our small membership business. So this is an episode all about churn. we have a lot of resources on this one, including spreadsheets on how you can calculate churn, on how you can do a cohort analysis, and a lot of other

1:17.8

blogs that we've gone to that are sort of the source material. We're going to try to interpret some of

1:22.7

these things in the framework of a small business and to find what smarter people have to say

1:26.5

about these things. Check out tropical tropical MBA.com slash churn. Yeah, we're definitely not on the smarter end of the spectrum when it comes to churn yet, Dan, but we are getting ourselves there. So, you know, when we sat down to kind of write this episode, I thought, oh, man, I hope our contemporaries, I hope the people that we look up to, I hope they don't bash us for what we're about to talk about. So keep in mind, we're just learning about this stuff, but we are bringing it to you raw, the way that we're using it in our business today. Yeah, and we're interested in getting into SaaS. We're talking about Valley Up a lot on the show. We're obviously running a membership website at dynamite circle.com. So we're really interested in how these powerful concepts can help us improve those businesses.

2:06.3

So we're going to jump right into it.

2:07.7

First, we've got just a few phone calls, Ian.

2:09.4

Let's listen to them.

2:10.8

Hey, guys.

2:11.4

Dave McKegan here from Greenback.

2:13.6

I just wanted to give you guys and your listeners a quick reminder that the F-bar deadline is quickly approaching.

...

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