Ep. 2926 - Q&A: “Is it wise to offer a money-back guarantee?”
Side Hustle School
Chris Guillebeau
4.7 • 3.3K Ratings
🗓️ 4 January 2025
⏱️ 6 minutes
🧾️ Download transcript
Summary
In today's episode, we help a photographer decide whether to offer a money-back guarantee for his services. Learn how to build trust with clients while protecting your business from potential downsides.
Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week.
Show notes: SideHustleSchool.com
Email: team@sidehustleschool.com
Be on the show: SideHustleSchool.com/questions
Connect on Instagram: @193countries
Visit Chris's main site: ChrisGuillebeau.com
Read A Year of Mental Health: yearofmentalhealth.com
If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes. 😎 🙏🏼
Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week.
Show notes: SideHustleSchool.com
Email: team@sidehustleschool.com
Be on the show: SideHustleSchool.com/questions
Connect on Instagram: @193countries
Visit Chris's main site: ChrisGuillebeau.com
Read A Year of Mental Health: yearofmentalhealth.com
If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes. 😎 🙏🏼
Hosted on Acast. See acast.com/privacy for more information.
Transcript
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| 0:00.0 | Guess what? Discover is accepted at 99% of places that take credit cards nationwide. You heard it right, 99%. If you don't think so, maybe it's time to face facts. You're stuck in the past. Based on the February 24, Nilsen Report. Learn more at Discover.com slash credit card. |
| 0:22.6 | Lemonada. Lemonada. |
| 0:27.7 | Is it wise to offer a money back guarantee? |
| 0:35.9 | What's up, friends? |
| 0:36.5 | What's up, side hustlers? |
| 0:38.4 | Thanks for tuning in today. In this episode, we're going to help a photographer decide whether to offer a money back guarantee. What's up, friends? What's up side hustlers? Thanks for tuning in today. |
| 0:43.2 | In this episode, we're going to help a photographer decide whether to offer a money back guarantee for his services. There's a lot you could say about this topic. And the answer might be different if you're |
| 0:47.6 | providing a service than if you're selling a product. But either way, let's talk about how to build |
| 0:51.3 | trust with potential clients or customers while protecting your business from potential downsides. It's good to offer a money back guarantee if that |
| 0:58.7 | increases conversion or it generates trust and allows customers to, in fact, purchase from you. |
| 1:04.2 | But it can also increase your risk. So we'll talk about both sides of it. We've got a listener in |
| 1:08.4 | Toronto. He wants to do this guarantee, but of course, as noted, is worried about potential downsides, maybe somebody taking advantage of it. We've got a listener in Toronto. He wants to do this guarantee, but of course, as noted, |
| 1:11.7 | is worried about potential downsides, maybe somebody taking advantage of it. So let's consider |
| 1:16.1 | whether offering a guarantee is a smart move or when it might be. And I'll also give you a specific |
| 1:20.7 | tip that I think is really important as you're building out a new offer. If you're thinking of |
| 1:24.3 | selling something this year, hopefully this will be helpful to you. Detailed question and my answer in a short action-packed episode. It's coming right up. |
| 1:43.5 | Hi, this is Marcus from Toronto, Canada. I run a small photography business, and I've been thinking |
| 1:48.9 | about offering a money-back guarantee on my packages. See, my idea is that it might make people feel more |
| 1:54.9 | confident about booking, especially since my services aren't cheap. But I'm worried it could backfire if people take advantage of it or if it puts me in a bad financial spot. |
| 2:06.7 | Is offering a guarantee a smart move, or is it more trouble than it's worth? |
| 2:11.3 | How can I structure it to protect myself while still building trust with clients? |
| 2:18.8 | Marcus, thanks for the call. |
... |
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