Hello and welcome to Business 300.

My name is Philip Kulenshov and this is 300 Seconds about business.

We're all a busy people, so I have five minutes or less to get my point across.

Here's another five-minute experience for you. We're talking about working with suppliers, namely the experience you provide for them.

Your supplier experience should be focused on providing value to your suppliers

and doing so in the context of them being a business owner and you being their customer.

That dynamic needs to be considered.

And also, the value that your vendor is providing you is in helping you serve your customer.

So your supplier is a business owner helping a customer, that's you, serve their customer.

The supplier experience is in that sort of framework. Your goal is to gain

your suppliers trust and become a valuable customer for them. You want them to care about their

relationship with you. The question is, what makes a valuable customer in a business-to-business

relationship? Here are five value offerings that you can provide for your suppliers. Five things that would make you a more valuable customer.

The first is expectations that are clear and reasonable.

Expectations should be clear.

You need to know and communicate what you want them to do for you.

How does their work help you serve your customer?

We've all dealt with customers who don't know what they want or

keep changing their mind. You give them one thing and it's not what they thought they wanted.

Being sure on your value offering to your own customers and how your suppliers play into that

brings a lot of value to your suppliers themselves. You want to be a customer who knows what he wants

and says it clearly. Your expectations should be clear.

...