meta_pixel
Tapesearch Logo
Log in
The Boostly Podcast

Enhancing the Guest Journey with Mike O’Connell of Happy Guest

The Boostly Podcast

Mark Simpson

Marketing, Entrepreneurship, Business

51.4K Ratings

🗓️ 20 January 2025

⏱️ 34 minutes

🧾️ Download transcript

Summary

Welcome to Boostly Podcast Episode 762 https://www.hostfully.com/boostly/ Welcome to the Boostly Podcast, the go-to resource for short-term rental hosts looking to scale their businesses with direct bookings. In this episode, the spotlight is on Happy Guest, a guest management system founded by Mike. Happy Guest offers various features including handling post-booking processes, upsells, and damage waivers. The discussion covers the impactful guest journey, benefits of avoiding OTAs, the importance of making ancillary revenue, and ensuring guest satisfaction. Mike explains how Happy Guest integrates with existing property management systems, making it easy for hosts to manage and automate guest interactions effectively. The episode provides insights into how hosts can improve their operations and boost revenue through innovative yet simple solutions. https://www.happyguestofficial.com/boostly https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to the Boosley podcast. This is the podcast that gives hosts the duels, the tactics, the training, most of all the confidence for you to go out there and get yourselves more direct bookings. Why do we love direct bookings? Because it usually means more money for your pocket as a host, but also in general, it is just the best thing to do in a competitive market. We've got the Boosley Spotlight today where we shine the Boosley

0:20.8

spotlight on a service or an app or something which will help you within your hosting business.

0:26.5

And today I'm super excited because this is something which I'm always passionate about,

0:30.8

which is the guest journey, the guest experience. And today we're going to be speaking with Mike.

0:36.1

He's the founder of Happy Guest. And if you haven't heard of Happy Guest, do stick around. This're going to be speaking with Mike. He's the founder of Happy Guest. And if you haven't heard

0:39.2

of Happy Guest, do stick around. This is going to be so worthwhile because this is really

0:43.5

excited. They're doing something a bit different and is something that you need to be aware of,

0:47.9

especially when we're bringing it to you right now. This is, this is fairly new. So I'm really

0:53.1

excited to be sharing this with you as our

0:55.3

guest and our listener. So welcome along, Mike. Thank you for joining me. Thanks for having me,

0:59.8

Liam. Appreciate being on. I've been friends with Mark for a long time and the whole Blusley team.

1:04.8

So it's a pleasure to actually be on this, long time coming. So yeah, thanks for having me.

1:10.4

Well, thank you for being here.

1:12.1

And first of all, before we dive into like what it is, what it does, what do you want people to

1:16.5

get out of the next 20, 25 minutes they're listening to this episode? Yeah, just like a basic

1:21.4

understanding of, you know, no matter how large you are, how small you are, we're all professional

1:26.3

operators, right? We're all, for the

1:27.8

most part, entrepreneurs. And you don't really need to be limited by the technology that's out there.

1:33.5

You can operate your business just like that big, you know, 1,000 property enterprise business does.

1:40.4

And it's not a technical driven thing. Anyone can operate like an enterprise business from a

1:46.0

technical side. And that's kind of why we created the platform just to show people that it is

1:51.4

possible to run their business like these large enterprise companies. You don't need to be,

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Mark Simpson, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Mark Simpson and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.