Endweek with Nick: Client Commuincation

Modern Craftsman

Reno, Architect, Business, Projectmanager, Careers, Newconstruction, Homerenovation, Build, Interiordesigner, Carpentry, Construction, Builders

4.9 • 1.1K Ratings

🗓️ 7 June 2024

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

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Summary

Nick Schiffer discusses the importance of effective communication in construction projects to avoid budget overruns and delays, and emphasizes communicating changes quickly to keep clients informed and in control of decisions.

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Transcript

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0:00.0	at the end of a project and the client says, you know, everything was great, but we were behind schedule.
0:05.8	If you really, really unpacked that, I think it wasn't that you were behind schedule is that the
0:10.4	builder didn't do a good job communicating that X, Y, Z added to the schedule and that's why it took longer.
0:17.0	Or same thing with cost.
0:19.0	Cost is something that we never communicate it as effectively or as quickly as we should.
0:24.1	I'm just hopping on here and you know kind of following up our contracted coalition summit in Minnesota
0:36.4	we talk a lot about client communication and expectation and I wanted to hop on here and chat about that a little bit because I think it's one of those things that our industry constantly talks about.
0:51.0	You know, we're focused on client expectations and
0:54.4	satisfaction and, you know, the client experience and I think it's, I mean frankly, I
0:59.5	think it's bullshit. I think that we think that that's what we're focused on but the reality is we're much more
1:05.1	selfish than that and you know we get frustrated when things are behind
1:09.3	schedule and over budget because we don't want to be behind schedule and we don't want to be over budget because it's a fight to maybe make up that money or make up the budget that you know we're quote unquote over.
1:22.0	I'll also you know, a side note,
1:25.5	over budget behind schedule can oftentimes just be completely,
1:30.2	you know, focus back to lack of communication on a project and, you know, what I mean, what do I mean by that? I mean that when at the end of a project and the client says, you know, everything was great but we were over budget or everything was great but we were over budget or
1:43.7	everything was great but we were behind schedule if you really really
1:46.9	unpack that I think it wasn't that you were behind schedule is that the
1:50.6	builder didn't do a good job communicating that
1:53.4	X Y Z added to the schedule and that's why it took longer or same thing with
1:58.2	cost and I think that cost is something that is, you know, oftentimes, we never communicate it as effectively or as quickly
2:07.9	as we should.
2:09.8	And so today I want to just tell two different stories about this
	...

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