Email, Slack, Zoom and text: How to master virtual communication, with Andrew Brodsky, PhD

Speaking of Psychology

Kim Mills

Health & Fitness, Life Sciences, Science, Mental Health

4.3 • 781 Ratings

🗓️ 12 March 2025

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Between email, Zoom, Slack, and just walking down the hall, workplaces these days offer people more ways than ever to communicate with their virtual -- and in-person -- colleagues. Andrew Brodsky, PhD, author of “Ping: The Secrets of Successful Virtual Communication,” discusses the best ways to use all these modes of communication; the advantages and disadvantages of “video on” vs. “video off” meetings; whether you should use emojis in your emails; and how to develop authentic, strong work relationships with virtual colleagues – and with those you see in person. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:30.2	Between email, Zoom, text messages, Slack, and just walking down the hall, workplaces these days
0:37.2	offer people more ways than ever
0:39.2	to communicate with colleagues. But with these new choices come confusion. You've probably
0:44.5	wondered yourself, does my boss need to know about this problem right away? Is it worth bothering
0:49.8	her with a text message or can it wait until she checks her email? Does this smiley face emoji make
0:55.3	my email look more friendly or less professional? Or both? How can I get to know the new hire in my
1:01.7	office when he lives two time zones away? And of course the classic question, could that meeting
1:07.0	have been an email? As workers try to decipher new workplace norms and rules,
1:11.9	behavioral scientists are studying virtual communication as well. Their work is
1:16.3	offering insight into questions such as how can you decide what's the right
1:20.2	mode of communication for a particular work conversation? How can you craft
1:24.7	emails that are both authentic and professional?
1:31.2	What's the best way to keep your remote boss updated on your work?
1:38.3	And what's the best way to develop authentic, strong work relationships with virtual colleagues and with those you see in person?
1:44.9	Welcome to Speaking of Psychology, the flagship podcast of the American Psychological Association that examines the links between psychological science and everyday life. I'm Kim Mills.
1:52.8	My guest today is Dr. Andrew Brodsky. Dr. Brodsky is a professor of management at the
1:58.2	McComb School of Business at the University of Texas at Austin, where he studies workplace communication challenges and the impact of technology
	...

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