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The Playbook With David Meltzer

Driving Innovation in Traditional Business | Interview With Nationwide COO, Mark Berven

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Entrepreneurship, Business, Careers

4.6 • 1.9K Ratings

🗓️ 21 April 2022

⏱️ 20 minutes

🧾️ Download transcript

Summary

On this episode of #ThePlaybook, Mark Berven, President and Chief Operating Officer at Nationwide Property & Casualty, shares his thoughts on: [1:13] - The role that having a “catchy” jingle plays in marketing a brand [6:59] - Why the customer-centric approach is at the core of Nationwide’s foundation [9:43] - What it means to be a mutual insurance company and how that impacts Nationwide’s overall strategy [12:53] - How to create a culture and systems of engagement that will maximize your team’s performance Tweet me your takeaway from today’s episode @davidmeltzer Email Me! [email protected] Sign up for my Free Weekly Training https://free.dmeltzer.com/friday-training-1 Text Me! (949) 298-2905 Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

We've reinvested back into our workforce

0:03.4

through massive investments to provide training,

0:07.1

in-house to really create a competitive workforce

0:11.1

for tomorrow.

0:13.7

This is the flavor.

0:15.8

I am giddy because I get to talk about something

0:18.3

that I believe so much in.

0:20.2

And that, believe it or not, is insurance.

0:22.2

It's the way that the rich get richer,

0:24.0

but it's also a great way where the poor get rich,

0:27.1

which is my case, Mark Bourvin.

0:29.9

He's the president and chief operating officer

0:32.9

of the incredible brand and company nationwide.

0:36.8

And of course, that's property and casualty

0:39.2

that they deal with.

0:40.4

You know, Mark, I'm gonna start with insurance alone.

0:44.1

When people think of insurance,

0:47.0

I think it's one of the strongest commercial places

0:50.6

for brands, and maybe I'm a sports guy,

0:52.4

so I know millions and millions are spent in that case.

0:56.8

There's two companies, I think,

0:58.3

of yours and someone else's,

...

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