Do These Cruise Passengers Deserve a Refund? - CRR 019

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Doug Parker

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4.8 • 609 Ratings

🗓️ 13 October 2019

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Summary

Guests onboard Norwegian Spirit missed five ports in Northern Europe because of bad weather and the guests onboard did not appreciate it. Even though the weather is beyond the cruise lines control, these guests were no thrilled and staged a riot in the ship's main atrium. After hours of protesting, Norwegian Cruise Line eventually gave them a 25% future cruise credit.

Matt Rogers is currently sailing on Norwegian Spirit and we get the details live on location. And Stewart Chiron, American's Most Quoted Cruise Expert stops by the give details of the cruise contract.

Date: October 13, 2019

Transcript

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0:00.0	You are listening to this is Cruise Radio Rewind. Real reviews from Real Cruisers.
0:08.3	Thanks for checking out this episode of Cruise Radio Rewind. We're going to talk about an event that happened a few days ago
0:14.3	aboard Norwegian Spirit on a 14-night cruise out of Southampton to the Norwegian Fjords and it was supposed to go over to Iceland
0:22.0	and all that. Long story short, the ship had to skip quite a few ports of call because of bad
0:27.2	weather, which wasn't the cruise lines fault, but the people were not happy. So the passengers
0:31.5	started pretty much rioting. I don't want to sound dramatic, but that's what they were doing
0:36.5	in the atrium
0:37.6	on Norwegian Spirit. Norwegian finally gave in and gave them a 25% future cruise credit, I think just to
0:44.6	pacify them and to basically shut them up. So we actually have Matt on the line right now,
0:49.4	and Matt's on board Norwegian Spirit. We're joining him via Facebook Voice. So it could go in and out. Just beware.
0:56.8	Sometimes connectivity is beyond our control. Also standing by is America's most quoted cruise expert.
1:02.1	Stuart Chiron, the cruise guy. Let's jump to Matt first, who is on board Norwegian Spirit as we speak.
1:07.8	Matt, thanks for coming on today. Sure. Where did you embarked Norwegian spirit,
1:11.6	and how long of a cruise is this? We embarked from Southampton to a 14-day cruise,
1:16.4	which Southampton is a port out of London. It's been an hour and a half south of London.
1:21.4	The weather, when you boarded, did it start getting bad as soon as you set sail from Southampton,
1:26.3	or did it get like progressively
1:28.0	worse as you went on?
1:29.7	No, it was pretty bad.
1:31.1	It wasn't raining when we boarded.
1:33.0	It was a little chilly and misty.
1:35.9	But as we checked in, they told us that our original port of call the next day was supposed
	...

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