Digital Exclusion and National Insurance credits

Money Box

BBC

Business

4.2 • 804 Ratings

🗓️ 1 June 2024

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

Digitally excluded. An elderly couple have their accounts frozen because their documents were out of date - despite having being customers for their bank for nearly two decades. We hear from Tom and Marian Doughty who say they were left with weeks of sleepless nights.

Can you boost your state pension by filling old gaps in your national insurance record? A new online calculator from the Department for Work and Pensions and HMRC aims to answer that. The Treasury says the new service will bring “peace of mind” to people planning for their retirement and could help “thousands” of pensioners.

Royal Mail has suspended the £5 penalty it charged people for letters sent with a new barcoded stamp which its machines had identified as fake.

And what happens to your home when you break up with someone? Should you make a financial plan when the relationship is going well, in case it doesn't in the future? Presenter: Paul Lewis Reporter: Dan Whitworth and Jo Krasner Researcher: Sandra Hardial Studio producer: Sarah Rogers Editor: Neil Morrow

(This episode was first broadcast on the 4th of May, 2024).

Transcript

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0:00.0	On a winter's night in 1974, a crime took place that would obsess the nation.
0:07.0	It was an extraordinary news story.
0:09.0	The story of an aristocrat, Lord Lucan, who's said to have killed the family Nanny,
0:14.0	mistaking her for his wife, then somehow just disappeared.
0:18.0	One of the great mysteries in English criminal history. We're still looking for
0:21.7	Lucan. It's honestly one of the most powerful stories of my lifetime. I'm Alex Fontunzelman. This is
0:27.8	the Lucan Obsession. Listen on BBC Sounds. BBC Sounds, music, radio, podcasts. Hello, welcome to this Moneybox podcast. Can you boost your state pension by filling old gaps in your national insurance record? A new online calculator from the Department for Work and Pensions will answer that question, but not for everyone. And it's the best part of breaking up when you're making up a financial plan.
0:56.0	But first, Nationwide Building Society has apologised to two elderly customers
1:00.6	after freezing their joint account because they weren't able to prove who they were,
1:05.4	despite having been customers for nearly two decades.
1:08.6	Tom and Marion Doughty from the village of Schifnall in Shropshire
1:12.0	were left with weeks of sleepless nights, tears and anxiety, worried they might lose their
1:17.3	savings altogether. It was only after the intervention of their son, Mark, and this programme,
1:22.6	that the issue was resolved. Our reporter Dan Whitworth went to visit them.
1:27.0	Hello. Hello there. Are you Tom? Yes.
1:29.8	Hello Tom. I'm Daniel. I know you're Dan.
1:32.8	I did get very upset about it as old as I am because I'd have these phone calls asking me the same questions all the day and what I was doing and wouldn't believe that I was, you know.
1:49.0	That you were you?
1:50.5	Well, I don't know.
1:51.8	Yeah.
1:52.3	It's been so ridiculous.
1:53.7	Tom and I have been married for 67 years.
	...

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