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Talking Points

Dead Duck Diamond

Talking Points

The Points Guy

Places & Travel, Society & Culture

4.8889 Ratings

🗓️ 4 December 2018

⏱️ 37 minutes

🧾️ Download transcript

Summary

Hilton's senior vice president and global head of customer engagement, loyalty and partnerships, Mark Weinstein, tells The Points Guy about what you can expect from Hilton stays in the future and what it's like being an Honors loyalist. After, TPG senior writer Darren Murph explains the best ways to redeem points at Hilton properties and earn elite status.

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Transcript

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0:00.0

Hey everyone welcome back to talking points. This is your host Brian Kelly

0:10.0

the points guy and today we're talking to the head of loyalty at Hilton to find out what you can expect from honors and the Hilton brand in 2019.

0:19.0

After, you'll definitely want to stick around for TPG senior writer Darren Murph to hear the best

0:24.4

ways to redeem your Hilton points and how elite status compares to other loyalty

0:29.0

programs. This episode may feature offers that are subject to change and are offered by our advertising partners.

0:37.0

The Points Guy.com is a free website, so we do advertise in order to generate revenue for a full listing of our advertising policy go to the

0:44.2

points guy.com slash advertising. Today we have an exciting guest from the

0:50.9

hotel industry and he probably has the longest title of

0:54.8

anyone that I've ever interviewed. We've got Mark Weinstein who is the

0:57.8

SVP and global head of customer engagement, loyalty, and partnerships at Hilton.

1:04.0

Thanks for joining us, Mark.

1:05.0

Thanks for having me, Brian.

1:05.9

You can call me the honors guy today.

1:07.3

Let's talk about your career at Hilton and what got you to this point.

1:09.7

Absolutely.

1:10.7

Well, I've been in Hilton about eight years, a little over eight years, came out of consulting.

1:13.7

I grew up in Pennsylvania and I had a father who was a business traveler and so I got the bug really

1:18.2

early on.

1:19.2

It was just a once a lifetime opportunity to come to Hilton.

1:20.9

How do you describe the Hilton brand today? You know, it's hard to encapsulate into one, but if you could describe to someone who's unfamiliar with Hilton, how would you describe it as a brand?

1:28.0

Yeah, look, the portfolio itself, and it's more than just one hotel brand as you know, but it's a pioneering scrappy, gritty

1:34.4

organization that is always trying to figure out new ways to engage with travelers.

...

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