Customer Service is King - Coaching Success - #483

Barbell Logic

Health & Fitness, Nutrition, Health, Diet, Fitness, Weightlifting, Barbelltraining, Strengthtraining

4.6 • 1.2K Ratings

🗓️ 15 September 2023

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Summary

Customer service is king, especially in a post-COVID world. If you want to run a successful business, have great customer service and you will stand out.

Customer Service is King in a Post-COVID World

Customer service standards have fallen since 2020 and COVID-19.

You notice it at nice restaurants and hotels, at airlines and in public bathrooms.

Employees seem bothered to help customers. Companies don't answer phone calls or respond to texts or emails.

The expectation to tip has spread to everything, with a reduced level of service and an increased rate of tipping.

You buy a cup of coffee, fill it up yourself, and clean up after yourself, and when you pay and the employee flips the tablet around, you see recommended tips for 20, 25, or 30%.

Workers should get paid good wages. You should tip well for employees whose wages rely on tips. But what has happened to customer service?

Customer Service is King for Your Business' Success

If you're a customer, this has seemingly nothing but downside. Have lower expectations and reward businesses that provide good customer service.

You see, though, the opportunity for existing or potential business owners. Have good customer service!

If you take care of your customers, you will tower above other companies. In a post-COVID world, where customer service standards have plummeted, good customer service will set you apart and lead to your business' success.

Control what you can in this economy and this world, and have great customer service.

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Transcript

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0:00.0	The podcast where we talk about what it means to experience strength.
0:08.0	And how you can use simple, hard, and effective strategies in training and nutrition to improve your life.
0:15.0	It starts with meeting you where you are right now in finding lasting solutions.
0:20.0	Welcome to the show.
0:31.0	You're listening to the Barbel Logic podcast is a coaching success series.
0:38.0	And I'm going to dive right into today. Look, I've been thinking a lot about this.
0:41.0	I want to talk about customer service in a post-COVID world.
0:44.0	I know you know this. I know this.
0:47.0	What has happened to customer service since 2020?
0:52.0	It is unbelievable.
0:54.0	And there are amazing take home lessons that we can have from this.
0:58.0	One, there are certain things that you have to have to be a successful business owner.
1:03.0	I'll admit that, right?
1:04.0	You have to have some level of intelligence.
1:07.0	You certainly have to have work ethic.
1:09.0	I was talking to Scott this morning about this.
1:11.0	By the way, a quick side note.
1:12.0	Scott Hamburg has a new podcast.
1:14.0	My original podcast partner on Barbel Logic called Stupid Tax with his accountant.
1:19.0	And it's excellent.
1:20.0	It's an excellent companion podcast to this.
1:23.0	I mean, we certainly see eye to eye on almost everything when it comes to business.
	...

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