An entitled angry customer claims that I'm the reason he's going to lose his job

while also demanding my personal cell phone number so he can call me over the weekend or whenever he wants

when it comes to the progress on his insurance claim.

And I'm honestly so exhausted with this guy,

and I seriously don't know what to do.

Here's what happened.

So I work as a claim adjuster for auto accidents

and a customer filed a complaint after hours with me following up with him first thing this morning.

I have no info on the vehicle other than what he reported and I inform him there is a possibility of it being a total loss.

Well, when I said that, he immediately jumps down my throat

and tells me he doesn't want his car to be a total loss,

and he doesn't want me to have it moved

to another location for an in-person inspection.

I start to discuss an alternative with him when he starts cussing at me and berating me,

constantly interrupting me and just telling me to pay the claim, and trust me if it were that easy of a job I'd be paid less and my job

would be a heck of a lot easier. I explained that per his insurance agreement we have

to inspect the vehicle before I can make a payment for his claim and we need to see if it's going to be a total loss or repairable

He continues to be a jerk so I inform him that I will disconnect the call and try talking to him again when he has regained his composure.

I hang up and I go into a meeting and he proceeds to call our customer service line over and

over again.

He screamed at a total of four women and refused to end the call until I accepted his call.

I explained I was in a meeting and explained that I wouldn't be out for at least 30 minutes or so.

...