Crisis Management with Damian
The High Performance Podcast
High Performance
4.8 • 4.7K Ratings
🗓️ 16 February 2024
⏱️ 9 minutes
🧾️ Download transcript
Summary
Inspired by the ITV show Mr Bates vs the Post Office, Damian reflects on the correct way to handle a crisis.
Detailing a study by Kim and Lee on the Johnson & Johnson Tylenol crisis, Damian explores the lessons we can learn from their response to disaster and how we can utilise them in our everyday lives.
These approaches include:
* Swift and decisive action
* Communicating transparently
* Cooperating with others
* Reapplying learnings
* Emphasising the rebuilding of trust
* Learning from the experience
This episode offers a new insight into how we can respond to crisis in a more effective way.
Download the High Performance app and join Plus to access the rest of the 'Thoughts from Damian' series.
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Transcript
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| 0:00.0 | Hi there this is High Performance the show that reminds you it's within now you may |
| 0:09.7 | or may not be aware that we have a High Performance app. In fact some of you might be listening to me |
| 0:14.0 | talking to you on the app right now. But if you don't know, I wanted to share with you an |
| 0:19.2 | incredible piece of content available right now to high performance plus subscribers that is on the app. |
| 0:25.2 | Now Damien who as you know usually sits beside me for our high performance episodes, he reads |
| 0:30.5 | more than anyone I've ever met and he's created a collection of content which is essentially |
| 0:35.2 | him exploring different ideas that he's read about, linking them to other thoughts, suggesting |
| 0:40.8 | exercises you can do to help you explore those thoughts yourself |
| 0:44.5 | and making them really accessible for you to digest in just a few minutes. |
| 0:48.5 | I think it's a really valuable series for anyone. |
| 0:51.5 | So I just wanted to play you quickly one of the pieces |
| 0:54.3 | Damien's done and if you'd like to hear more then check out the high performance |
| 0:57.9 | app where you can subscribe to high performance plus and you get loads of other great exclusive content as well. |
| 1:05.0 | We're making more all the time to give you even more value and greater learnings. |
| 1:09.0 | Anyway, over to Damien. |
| 1:20.0 | If you like me, I don't know if you've been recently watching the TV programme on I TV's drama service, Mr Bates versus a post office. |
| 1:22.0 | It's a four-part drama that's incredibly moving but also quite disturbing |
| 1:27.6 | given the true nature of the events that relates to a case in the other 2000s where the post office implemented a flawed |
| 1:36.8 | horizon IT system. The system itself costs the post office an estimated 1.5 billion pounds to set it up and roll it out. |
| 1:45.2 | When there were problems rather than accept that the new system was incorrect, |
| 1:49.4 | the post office accused the sub-postmasters of stealing and committing fraud, including false |
| 1:55.7 | accounting based on incorrect information from the system. |
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