Creating Service Excellence with Technician Trainer Todd Liles of Service Excellence

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 5 September 2022

⏱️ 96 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today’s show, we are putting Todd Liles in your passenger seat to discuss bringing excellence into the service industry. Todd Liles is the founder of Service Excellence and the creator of the PRESS PLAY Training System. He began his career in the HVAC Trades in 2001. Over the last 21 years, Todd has been a tech, salesperson, trainer, and is now an entrepreneur. His work mission is to IGNITE THE POWER WITHIN the businesses and people of the residential service industries. Todd founded SE because he is called to help contractors. “I’m meant to help contractors. It’s a calling. It’s my mission. Service Excellence is the vehicle I use to accomplish my mission.” Todd was the Director of Training for Clockwork Home Services’ Success Academy before he founded Service Excellence. After leaving Clockwork, Todd Co-founded Drain and Air Rescue in Austin, TX where he served as the General Manager. Todd now leads a team of 15 at Service Excellence. On today’s show he gives practical insight into how demeanor impacts presentation as well as an in-depth review of his patented PRESS PLAY system.

Transcript

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0:00.0	It goes all the way back to Lei Ica, the guy that revolutionized Dodge.
0:06.0	He said, you can be brilliant, but brilliance without the ability to communicate.
0:11.0	It's going to get you nowhere.
0:13.0	And this is the fundamental frustration I think of a lot of technicians.
0:17.0	I think that if you're a plumber today, if you're an air conditioning technician,
0:22.7	gentlemen, listen to me, hear what I'm saying, you're brilliant. There are not a lot of people
0:27.2	that can do what you can do. Now, make sure that people understand your brilliance.
0:37.1	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:17.3	Hey. Hey, welcome to another episode of the Waste No Day podcast.
1:19.6	Your host, Nate and Brian are hanging out with you again,
1:23.1	and we are looking forward to bringing Mr. Todd Liles on the show today.
1:23.5	That's right.
1:26.5	He is joining us as service excellence champion.
1:29.0	And we are excited to bring him to the show,
1:34.7	and the content that he has coming along with him is going to be great. But before we do that,
1:38.6	we're going to break into a little bit of an introduction ourselves and turn to Brian for our quote.
1:44.3	In a very general way, our society has fallen out of love with the skilled trades.
	...

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