An entitled jerk tries to scam my company by working the system and demanding a refund that we definitely could not give him.

But after being treated so poorly by this guy, I decided to get some revenge by reporting him for fraud and eventually getting him fired from his job.

Here's what happened.

So I used to work on the Retentions Department of an ISP back in the day. While many people called genuinely wanting to cancel their

phone service, just as many knew that retentions was more than that. The ISP, let's call them red phone,

had two different departments. I worked on Retentions One, where we did a lot of fixing bills

and offering small discounts and slightly cheaper phones to customers who said they wanted to leave.

Retentions too was for customers who were in the process of porting their numbers,

and the worst thing they offered was a 50% discount for a couple of years with a decent phone for free.

Now this happened roughly 10, maybe 12 years ago, when roaming was straight up highway robbery.

Now at this point, let me introduce you to the executive.

I got the call,

did my little introductory spiel, and I immediately discovered that this guy was the most entitled

piece of garbage I'd ever had the displeasure to speak to. He said he was a very important

executive who traveled a lot for work, but the bill he got was ridiculous, and I had to

solve it for him or he was going to cancel his service.

I then muted him so he heard nothing, but I could still hear what he said. And while I checked his account, I could hear him gloat to his girlfriend that he's getting the bill credited because he knows how to play the system. And sure, he was definitely a jerk, but he wasn't wrong. This guy was a pro at playing red phone. He had the highest phone plan the company offered, which was around 90 euros at the time for one line, but paid 30 euros per month

because he had discounts from both departments stacked on top of each other. His plan allowed him

to get what at the time was a super expensive phone for basically nothing at retentions too. He had gotten the super shiny

customer status and the super shiny customer service line, which usually meant a customer was averaging

a 300 euro monthly bill, despite the fact that he was only paying 30 euro. Now, he was also not

wrong about this bill being ridiculous. He'd visited several European countries, got a 600-year-bill,

...