Muting. Thank you for calling Calm, Kemp. This is Janet from Beeling. Who am I speaking to?

Hello, hi. My name is Candy.

Hello, Kendi. How you doing?

I'm a little nervous, actually.

Why? Well, I was, I am at my boyfriend's house, and he's not home because he went to the gym.

And I was watching TV, and, like, there's, like, this, like, face, like, this man who's, like, been on the TV, like, yelling at me.

Uh-huh.

Like, I don't know what it is.

Like, I can't know if something's broken or like I don't know but it's really

starting to creep me out and like it it was like his face is just like there and it's like yelling

at me but like I have it on mute but it's like still there and I can see it like angry face

like it's like an old man okay well if you like let me go ahead on transfer you over to the right department that will be tech support.

In that way, they can make sure if it's a problem or not in the services. Is that okay?

Oh, that's fine.

Okay, just please provide me the account number. Do you have that information handy?

No, I don't.

What about the phone number related with the account?

Um, I don't know because it's my boyfriend's TV, but his friend bought it for him.

And like my friend, like set it up, it used to be my friend's house, but then we moved into it.

Uh-huh.

And I was sure that his have Comcast services, right? Yeah.

Please provide me his address.

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