meta_pixel
Tapesearch Logo
Log in
The Carey Nieuwhof Leadership Podcast

CNLP 449 | Horst Schulze on What Gives Young Leaders a Competitive Edge, Why Personal is the Future, and Why Individualized Service Reaches Millennials

The Carey Nieuwhof Leadership Podcast

Carey Nieuwhof

Management, Business

4.82.2K Ratings

🗓️ 12 October 2021

⏱️ 88 minutes

🧾️ Download transcript

Summary

Horst Schulze, founder of the Ritz-Carlton and Capella Hotel Group, talks about what he learned as a young leader that gave him the edge that defined his future career. He also explains why service still matters, how hotels can compete against Airbnb, and why Millennials want personalized, customized service.

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to the Carrie Newhoff Leadership Podcast, a podcast all about leadership, change,

0:08.7

and personal growth, the goal to help you lead like never before in your church or in your

0:14.9

business.

0:15.9

And now your host, Carrie Newhoff.

0:18.8

Well, hey everybody, and welcome to episode 449 of the podcast.

0:24.0

It's Carrie here.

0:25.0

Hope our time together today helps you thrive in life and leadership.

0:28.7

Very excited to bring you Horselty today, he's the founder of the Ritz Carlton and the

0:32.6

Capella Hotel Group.

0:34.6

And I've done a few conversations with him on this podcast and also in other forums.

0:38.5

And I tell you every time I learn something brand new from him, we're going to talk about

0:42.9

the future of the hotel industry, why millennials really love personalized service.

0:48.5

And what gives young leaders a competitive edge?

0:51.2

I know a lot of you are young who listen to this podcast.

0:53.8

He's going to talk about a failure in his early life.

0:57.1

And why personal is really the future.

0:59.7

This episode is brought to you by World Vision.

1:01.7

They have a new series, which is so good for your soul called right side up soul care,

1:05.9

with Danielle Strickland.

1:06.9

You can get it for free at worldvision.org slash Carrie and get 50% off the health benefits

1:12.0

analysis this month by using the promo code Carrie 5 0 at remodel health.com slash analysis.

1:19.7

While Horselty is the founder of the Ritz Carlton hotel group.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Carey Nieuwhof, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Carey Nieuwhof and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.