I'm Nathan Severinus with Complete Carpet.

I've been serving Tulsa and surrounding communities for coming up on our 22nd year now.

First heard about Clay and his team through the Thrive Time Show.

We also attended one of the conferences and we've seen a real big turnaround.

We started in the coaching program also, and that has helped increase. We had Google AdWords before, but it has now increased the number of Google customers we get.

I think from two years ago, last month, we had triple the number of people who said they had

found us through Google, which actually comprised 40% of our new customers last month, which is a big increase.

Really helped us. Last year, we doubled our business.

This year, we're on track to be roughly triple from what we were two years ago.

Because of this extra amount of work and needing more guys on the team, we started doing

the group interview system, which has helped out a lot because now I can have one time for about

an hour, hour and a half at the max each week that I can interview guys as opposed to trying

to go through every single resume.

I can now just see the guys who are willing to show up and then quickly because, I mean,

immediately once you see someone, you can tell if you've got a C player, which are just like, no, hard pass. Or if you've got an A or a B player, and you just immediately, you know, hey, this is

someone I want to invest some more time in.

I'd love to do a shadow day sometime with them.

We add a scripting, which has helped.

It does help your team, but also help me tremendously myself because now I could get through

a phone call or get through a close faster and I'd stop meandering because I had a point,

at a purpose, I'd get through done quickly. And a great side benefit is my wife started helping answering the phones because she didn't

think she could do it because she didn't have my knowledge base.

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