My name's Adam Beale and I'm the vice president of phone doctors.

I've been with phone doctors for four years now.

We've been doing work with Clay for the past year.

As long as you embrace the system, because you will see the results.

What's great is when I'm in my stores now and I hear people come into my store and they say,

hey, are you Jose? And my manager says, yes I am. they say, hey, are you Jose?

And my manager says, yes, I am.

They say, well, we're here because of the Google review that we saw on your Google page.

And when I hear that, I know what we're being taught and what we're executing is working.

They take great care of our AdWords and we have them writing AdWords and different

types of content, writing more content and articles for our web page, which is driving

more and more traffic through our web page, which in turn is also leading more customers

into our stores. Clay's team has also helped us

look at different ways to challenge our stores through simple things such as adding on additional

upsell items that have no cost of goods related to it. So it's a pure profit transaction. We just recently implemented an urgent repair that many customers have asked for in the past,

but we just didn't stop and take time to think about it.

Clay has challenged us to come up with an idea,

he'd been thinking about our business, we implemented it,

and now all of a sudden we're seeing more and more people utilize this urgent repair that gets their repair done in 30 minutes or less and if we don't meet that time, then they don't pay anything else.

But we're seeing revenues generate through small little key items such as that.

The greatest focus we've had is in upselling and trying

to figure out different ways to take the customers that we have and increase the profitability

...