Everybody's got the same basic wiring regardless of the age, gender, or ethnicity.

Terrorist leaders are still human beings.

Hostage negotiators know how to get in and cause an actual productive dialogue, or at least you're going to think it's productive dialogue.

You said the most dangerous negotiation is the one you don't know you're in.

I know what chemical changes are going on and the minute you articulate what's in the

other guys had that's how we get in the side door.

Nobody in my company tries to get anybody to say yes. I'm going to get you to say no because I know you're going to react differently.

You instantly begin to think about how to make something work.

Everybody you talk to could help you if they felt like it.

We prosecuted Muslim terrorists in civilian court.

Nobody get killed, nothing blew up,

and the vast majority of our witnesses were Muslims who were testifying voluntarily against other Muslims.

How do we do that?

By seeing things from their point of view.

Don't be in such a hurry to lay out your case.

Be in a hurry to hear the other side out.

Then you begin to connect with people on a human level.

We said the goal of the negotiation is not to get the other side to say yes. The goal of the negotiation is to get the other side to go,

that's right.