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Breakpoint

Chatbot Therapy

Breakpoint

Colson Center

Christianity, News Commentary, News, Religion & Spirituality

4.83.1K Ratings

🗓️ 11 January 2024

⏱️ 1 minutes

🧾️ Download transcript

Summary

Anxious or depressed? Now you can download a digital therapist to your phone. According to The Wall Street Journal, "Chatbots that hold therapist-like conversations and wellness apps that deliver depression and other diagnoses or identify people at risk of self-harm are snowballing across employers' healthcare benefits." 

On one hand, given the erroneous beliefs of many human therapists, how bad could it be? It's kind of like driving in Colorado since the legalization of pot. Maybe self-driving Teslas are a safer bet.  

On the other hand, if in Canada, will the therapist AI bot on my phone help me or ask if I'd rather die? 

The underlying challenge of all AI is that it is programmed by fallible, biased humans. Whether it's the errors that creep into an automatic car or the assumptions driving the therapy bot, our human frailties will always be a part of even our best technologies.

For more resources to live like a Christian in this cultural moment, visit Colsoncenter.org

 

Transcript

Click on a timestamp to play from that location

0:00.0

With a

0:04.1

look at culture from a Christian worldview, I'm John Stone Street with the point.

0:04.8

Anxious or to press, well now you can download a digital therapist to your phone.

0:08.5

According to the Wall Street Journal, quote, chatpots that hold therapists

0:12.1

like conversations and wellness apps that deliver depression. quote,

0:13.0

chatpots that hold therapists like conversations and wellness apps

0:14.0

that deliver depression and other diagnoses,

0:16.0

or identify people at risk of self-harm

0:19.0

are snowballing across employers' health care benefits.

0:22.0

And quote, on one hand, given the erroneous beliefs of so many human therapists, just how bad could it be?

0:27.0

It's kind of like driving in Colorado since the legalization of pot.

0:31.0

Maybe self-driving Tesla's or a safer bet.

0:33.6

On the other hand, if you're in Canada, will the therapist AI Bot on my phone now help me

0:38.8

or ask if I'd rather die?

0:40.4

And that's the underlying challenge of all AI. It's programmed by fallible biased humans.

0:46.0

Whether it's errors that creep into an automatic car or assumptions driving a therapy bot,

0:51.0

our human frailties will always creep in to even our best technologies.

0:56.8

For the Colston Center, I'm John Stone Street with The Point.

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