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Choiceology with Katy Milkman

Cents & Sensibility: With Guests Melina Palmer & Devin Pope

Choiceology with Katy Milkman

Charles Schwab

Behavioral Economics, Society & Culture, Social Sciences, Decision Making, Charles Schwab, Business, Science, Investing, Dan Heath, Katy Milkman

4.81.4K Ratings

🗓️ 19 May 2025

⏱️ 33 minutes

🧾️ Download transcript

Summary

Why do tiny gaps near round numbers alter how we perceive value? Learn how small thresholds can drive big differences in decision-making.

Transcript

Click on a timestamp to play from that location

0:00.0

David Gold grew up in Cleveland, Ohio, helping his parents run their general store.

0:14.0

They moved to L.A. when David was a teenager, and by his 30s, he was running the family's liquor store.

0:20.3

Gold noticed that whenever he posted a price, ending in 99 cents on a slow-moving wine, it's sold out.

0:27.0

He tested round number pricing, too, but that didn't work as well.

0:30.4

Prices ending in 99 cents brought the magic.

0:33.8

He thought, wouldn't it be fun to have a store where everything was 99 cents?

0:38.4

And so the 99-0.99-only store was born.

0:41.7

Egg hunting is a lot like deal hunting. So this Easter, 99 your basket.

0:46.6

You do the 99. So really, it's just another day at the 99.

0:50.6

Or better yet, I can 99 my birthday bash, right?

0:59.0

The store opened in 1982 with a line outside the door. Within two years, two more locations opened, and by 1991, there were two dozen.

1:05.0

The company never hired a publicity agent.

1:08.0

Instead, they relied on word of mouth and humor. They took puns on the number

1:12.3

99 to the max, with signs that read, open 9 to 9 days a week, or 99.99% satisfaction

1:20.9

or your money back.

1:21.9

Go 99ers. It wasn't a business model that could last forever.

1:27.8

The chain closed due to the pressures of inflation on their unchangeable prices.

1:32.0

But at one point, there were over 300 stores located in California, Texas, Arizona, and Nevada.

1:38.7

David Gold had tapped into something we all recognize.

1:42.4

In this episode, we'll look at why a price or an age or a test

1:46.1

score that falls just under a round number threshold can have an outsize impact. We'll describe a

1:52.9

bias that can influence our decisions about the music swapping... How we categorize diamonds.

...

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