Can AI Learn To Care? Minter Dial On Empathy, Business & The Future Of Tech
Finding Genius Podcast
Richard Jacobs
4.4 • 1K Ratings
🗓️ 19 June 2025
⏱️ 46 minutes
🧾️ Download transcript
Summary
Join us in this episode as Minter Dial discusses his groundbreaking book, Heartificial Empathy: Putting Heart into Business and Artificial Intelligence. By exploring the power of empathy, Minter demonstrates to readers how to harness one of the most underutilized yet potentially powerful levers of productivity in both business and mental health. Can empathy be learned by humans and machines alike? Minter sits down to explain…
Hit play to discover:
- How to make AI more humane.
- Why so many people rebuke the progression of machine-learning.
- The reason why our society is less empathic than it was in the past.
- Whether or not therapeutic AI can help resolve mental health disorders.
Minter Dial is a passionate storyteller, award-winning filmmaker, and author of seven books. A former executive with a 16-year global career at L'Oréal, Minter now travels the world as a renowned speaker and consultant, helping organizations navigate Leadership, Branding, and Cultural Transformation. He has captivated audiences both in-person and virtually at major conferences worldwide and has collaborated with top-tier companies, including L'Occitane, Google, Samsung, Rémy Cointreau, Kering, and Tencent.
You can keep up with Minter’s latest work by visiting his website!
Episode also available on Apple Podcasts: http://apple.co/30PvU9
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | Forget frequently asked questions. |
| 0:02.3 | Common sense. |
| 0:03.1 | Common knowledge. |
| 0:04.1 | Or Google. |
| 0:04.7 | How about advice from a real genius? |
| 0:06.9 | 95% of people in any profession are good enough to be qualified in license. |
| 0:11.3 | 5% go above and beyond. |
| 0:13.1 | They become very good at what they do. |
| 0:14.8 | But only 0.1% are real geniuses. |
| 0:18.2 | Richard Jacobs has made it his life's mission to find them for you. |
| 0:22.2 | He hunts down and interviews geniuses in every field. |
| 0:25.1 | Sleep science, cancer, stem cells, ketogenic diets, and more. |
| 0:28.6 | Here come the geniuses. |
| 0:30.3 | This is the Finding Genius podcast with Richard Jacobs. |
| 0:37.5 | Hello, this is Richard Jacobs with the Finding Genius podcast. My guest today is Minter |
| 0:42.3 | Dial. He's an international professional speaker, elevator, and multiple award-winning |
| 0:46.4 | author. He's had a career of 16 years as a top executive at L'Oreal, where he was on the |
| 0:51.4 | executive committee worldwide of the professional products division. |
| 0:54.2 | He wrote and produced a World War II documentary film for BBS, The Last Ring Home. |
| 0:59.1 | He's authored six other business books, three of which are award-winning, future proof, |
| 1:02.9 | U-lead, and artificial empathy. |
| 1:05.1 | So we may be focusing on the most reason one, artificial empathy, putting heart into business |
... |
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