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Business Wars Daily

Business Wars Presents: The AOL-Time Warner Disaster

Business Wars Daily

Wondery

News, Daily News, Business News, Business

4.6716 Ratings

🗓️ 2 August 2025

⏱️ 8 minutes

🧾️ Download transcript

Summary

Think business is boring? What about when your streaming bill goes up, or your favorite restaurant files for bankruptcy? Do you ever wonder what’s going on behind the scenes? Business Wars gives you a front row seat to the biggest moments in business, to explain how they shape our world. In the latest season, they explore the AOL Time Warner merger, a deal that became one of the most expensive and chaotic corporate disasters on record, one that permanently scarred both companies. 

Listen to Business Wars: The AOL Time Warner Disaster right now wherever you get your podcasts: Wondery.fm/BW_IFD

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Transcript

Click on a timestamp to play from that location

0:00.0

Before the Internet ruled our lives, AOL brought America online with email and instant messenger.

0:07.1

By 2000, AOL was so powerful. It bought Media Giant Time Warner. This was a deal that was supposed to bring us into the future, revolutionized media, but instead, it became one of the messiest corporate disasters in history.

0:21.7

So what went wrong?

0:23.3

The dot-com crash, culture clashes, or something deeper?

0:27.7

Business Wars gives you a front-row seat to the biggest moments in business and how they shape our world,

0:33.4

because when your flight perks disappear, your favorite restaurant chain goes bankrupt or new tech threatens to reshape everything overnight, you can bet there's a deeper story behind the headlines.

0:44.7

I'm about to play a clip from the latest season of Business Wars, the AOL Time Warner disaster.

0:49.7

While you're listening, make sure to follow Business Wars on the Wondery app or wherever you get your

0:54.2

podcasts.

1:02.4

In the mid-80s, online services seem like a business full of promise. Fewer than one in ten owns a

1:10.2

computer in 1985, but that number is creeping up.

1:14.5

So while there are established rivals like CompuServe, there's plenty of room for growth.

1:20.6

CVC decides it will build an online service for the market-leading personal computer of the day,

1:26.3

the Commodore 64, and in May 1985, they mark

1:31.2

this new direction by adopting a new name, Quantum Computer Services. Huh, oh, you thought

1:41.1

they were about to become AOL, huh? Well, not yet.

1:45.4

But that moment's coming.

1:50.2

But what exactly is an online service in 1985?

1:53.9

We're not talking about the Internet here, let alone the World Wide Web.

1:55.8

That's years away.

2:02.8

In 1985, the online universe is made up of competing subscription services. They offer the stuff we take for granted nowadays, email, chat, shopping, and news. But in 1985, each service is

2:09.5

separate and self-contained. For instance, CompuServe users can't email quantum users and vice versa.

...

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