Business Podcasts | Excellence | How to Become a Person & An Organization of Excellence | "Seest Thou a Man Diligent In His Business? He Shall Stand Before Kings." - Proverbs 22:29 | Special Interview with Ritz-Carlton Co-Founder
Thrivetime Show | Business School without the BS
Clay Clark
4.8 • 1.5K Ratings
🗓️ 10 October 2023
⏱️ 80 minutes
🧾️ Download transcript
Summary
Business Podcasts | Excellence | How to Become a Person & An Organization of Excellence | "Seest Thou a Man Diligent In His Business? He Shall Stand Before Kings." - Proverbs 22:29 | Special Interview with Ritz-Carlton Co-Founder
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Transcript
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| 0:00.0 | On today's show, we're interviewing the former president and the co-founder of the Ritz Carlton Hotel Company. |
| 0:08.0 | In August of 1983, Gerald W. Blakely, who owned and managed to hotel sold the Ritz Carlton Boston and the U.S. trademark for $75.5. |
| 0:19.0 | To William B. Johnson, who was once the largest owner of the Waffle House, franchises. |
| 0:27.0 | William Johnson also owned holiday ends in Marriots. |
| 0:36.0 | Then William decided to assimilate four-person dream team in Atlanta to lead the company headed by, |
| 0:41.0 | none other than today's guest, Horst Schultz, to create the Ritz Carlton Hotel brand, |
| 0:46.0 | and to establish the Ritz Carlton chain of hotels. |
| 0:49.0 | Schultz dramatically revolutionized the hotel industry, |
| 0:52.0 | while turning the Ritz Carlton into one of the most remarkable and recognized international brands on the planet. |
| 0:58.0 | Horst's obsession with providing world-class customer service has set the standard for excellence in the hotel industry for over 30 years. |
| 1:06.0 | Under his leadership, Ritz Carlton won the prestigious Malcolm Baldritch National Quality Award in 1992. |
| 1:12.0 | Only one other company has ever won the award more than once, and the Ritz Carlton is the only company in the hotel industry to actually win this award. |
| 1:21.0 | Today, Horst is the best-selling author of the book Excellence Wins, a no-nonsense guide to becoming the best in a world of compromise. |
| 1:29.0 | Chuck, we don't have any more time to Horst around. |
| 1:32.0 | And this intro is making me Horst. |
| 1:35.0 | So let's hear it straight from the hor- |
| 1:39.0 | Horst is mouth. |
| 1:43.0 | Some shows don't need a celebrity narrator to introduce the show. |
| 1:48.0 | But this show does. |
| 1:50.0 | Two men. |
| 1:51.0 | Eight kids co-created by two different women. |
| 1:55.0 | 13 multi-million dollar businesses. |
... |
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