Become a Better Listener

HBR IdeaCast

Harvard Business Review

Teams, Business/management, Marketing, Strategy, Management, Innovation, Finance, Entrepreneurship, Economics, Hbr, Business/entrepreneurship, Harvard, Business, Leadership, Business/marketing, Communication

4.3 • 1.9K Ratings

🗓️ 13 August 2015

⏱️ 21 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Mark Goulston, psychiatrist and author of "Just Listen," explains how.

Transcript

Click on a timestamp to play from that location

0:00.0	If you work with early career professionals, my colleagues at
0:03.8	HPR have a great new podcast for you. It's called New Here. Think of it like the
0:08.4	Young Professional's Guide to Building a Meaningful Career on your own terms.
0:11.9	Share New Here with the Young Professionals in your life. a meaningful career on your own terms.
0:12.8	Share new here with the young professionals in your life.
0:15.9	Listen for free wherever you got your podcasts.
0:18.6	Just search new here. Welcome to the HBR Idea Cast, I'm Sarah Green.
0:32.7	Today I'm talking with Mark Coulston,
0:34.6	a psychiatrist and the author of many books,
0:36.8	including Just Listen, Discover The Secret
0:39.5	to Getting Through to Absolutely Anyone.
0:41.9	Mark, thank you so much for talking with us today. I'm so pleased to be on,
0:45.3	Sarah. It's great to have you. So I wanted to start by making something of a proposal to you and you can tell me if I'm right or wrong.
0:53.5	My proposition is this.
0:54.8	Most people are bad listeners but actually think they are good listeners.
0:59.0	What do you think?
1:00.1	I think you're absolutely right.
1:01.8	And the reason for that is that often when people start speaking
1:07.2	they feel a kind of momentum and I think what happens is after the first 20 seconds they go from a dialogue to getting stuff
1:17.1	off their chest and it feels so good and they lose track of time and what they fail to notice is the person they're speaking
1:24.9	to is getting a little bit restless. I can think of so many reasons why we might
1:30.4	be terrible listeners. How do we sort of realize what's going on in that moment
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Harvard Business Review, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Harvard Business Review and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.