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Get Your Hopes Up with Christy Wright

BB Ep 94: How to Create an Amazing Customer Service Experience with Shep Hyken

Get Your Hopes Up with Christy Wright

Christy Wright

Religion & Spirituality, Christianity, Business

4.92.2K Ratings

🗓️ 2 March 2020

⏱️ 39 minutes

🧾️ Download transcript

Summary

How to Create an Amazing Customer Service Experience 1:14 Create an Amazing Customer Service Experience 4:30 Five Ways to Improve Your Customer Service 15:14 Customer Service That Disrupts the Competition with Shep Hyken 33:45 Encouragement: Use Your Experiences to Shape Your Customer Service If you have a success story you would like to share with the Business Boutique community, email me at podcast@businessboutique.com. New podcast episodes are available ever...

Transcript

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0:00.0

Hey, all before we jump into this episode, I want to tell you about AccessMore.

0:04.0

AccessMore is a nonprofit donor-based network that brings you shows like this one.

0:09.0

So if you're looking for a place to give, I want to encourage you to go to accessmore.com and select Donate.

0:15.0

There, you can give a tax deductible gift right now.

0:19.0

Your gift will go directly to making all of the shows on the AccessMore Network possible.

0:24.0

Go to accessmore.com to donate today.

0:27.0

Coming up on this episode of Business Boutique.

0:30.0

You can get to know your customers well enough that the relationship is there,

0:34.0

that a competitor cannot steal business away without them feeling obligated to come back and say,

0:40.0

can we work something out?

0:45.0

It's exciting that the Business Boutique was made for you.

0:48.0

I know that I can make a difference in people's lives and I want to be hearing a lot of what other people are going through.

0:53.0

Really healing innocence and motivating as well.

0:56.0

I have the world in my hand and I can do whatever I want,

0:59.0

learning from some of the top leaders who can make these dreams a reality is just so exciting.

1:04.0

It ignited a passion and made to know she can do that, we can do that too.

1:08.0

I'm so blessed to have heard the podcast that led me to this moment.

1:20.0

Hey everyone and welcome to Business Boutique.

1:23.0

I'm Kristi Wright and today we are talking about customer service.

1:26.0

Later on in the show I'll be interviewing author, speaker and customer service expert, Shep Heiken.

1:32.0

We're going to talk about how companies who are known for their customer service operate.

1:36.0

And I have some encouragement for you.

...

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