Are 95% of Businesses Really Getting No Return on AI Investment? — With Aaron Levie

Big Technology Podcast

Alex Kantrowitz

Technology, Religion & Spirituality, Business News, Business, Religion, Science, Philosophy, Society & Culture, Entrepreneurship, Management, Marketing, Politics, News Commentary, Government, Investing, Tech News, Social Sciences, News

4.6 • 395 Ratings

🗓️ 17 September 2025

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

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Summary

Aaron Levie is the CEO of Box. Levie joins Big Technology to discuss the reports that a vast majority of businesses are not getting a return on their AI investments. Levie shares his takeaways from the reports, gives a rebuttal, and discusses the reality on the ground. Stay tuned for the second half where we separate hype from reality in the AI agent conversation. Tune in for a wide-ranging, post-Boxworks deep dive on where AI is heading in the coming years. --- Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice. Want a discount for Big Technology on Substack + Discord? Here’s 25% off for the first year: https://www.bigtechnology.com/subscribe?coupon=0843016b Questions? Feedback? Write to: [email protected]

Transcript

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0:00.0	Why are the headlines telling us that businesses are getting no return on AI investment,
0:04.9	and our AI agents finally ready to get to work? We'll cover it all with Box CEO Aaron Levy right after this.
0:12.1	Capital One's tech team isn't just talking about multi-agentic AI. They already deployed one. It's called chat concierge,
0:20.4	and it's simplifying car shopping.
0:22.7	Using self-reflection and layered reasoning with live API checks,
0:27.2	it doesn't just help buyers find a car they love.
0:30.5	It helps schedule a test drive, get pre-approved for financing,
0:34.6	and estimate trade and value.
0:36.8	Advanced, intuitive, and deployed. That's how they
0:40.3	stack. That's technology at Capital One. Welcome to Big Technology Podcast, a show for cool-headed
0:46.4	and nuanced conversation of the tech world and beyond. Well, today we're going to talk about
0:51.2	AI and its application and business, whether it's actually
0:54.2	making a difference in whether AI agents are a real thing. We have the perfect guest to do it today
1:00.4	because we have Aaron Levy back with us fresh off the BoxWorks AI event. And Aaron, it's
1:09.4	great to see you as always. Thank you. I thank you. Alex. Good to do, good to be here. So did I did I add box, uh, Boxworks AI event as or is it just called Boxworks? And I'm just like, I like you. I like you call an AI event. Um, it is just called Boxworks, but, uh, but anytime you want to to jamming AI in there, we're good.
1:28.5	Okay, sounds good.
1:29.4	You had a lot of AI news.
1:30.7	We'll get into that in a moment.
1:36.9	But since you are talking with a lot of folks about AI applications in business, I want to run this MIT study by you and get your perspective on what's real and what's not.
1:41.3	So this is from Axios a couple weeks ago.
1:44.3	MIT study on AI profits rattles tech investors.
1:48.2	Wall Street's biggest fear was validated by a recent MIT study,
	...

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