Amdocs — Shannon Bell — Customer Experience Software Solutions for Telecommunication Service Providers
Finding Genius Podcast
Richard Jacobs
4.4 • 1K Ratings
🗓️ 19 December 2017
⏱️ 21 minutes
🧾️ Download transcript
Summary
Amdocs, a 35+ year veteran in their industry, provides a range of customer experience solutions for some of the world's most successful telecommunications, media, and entertainment companies, from digital engagement to a software-powered network.
Their main focus is on digital intelligence business support, and the successful integration of AI into business roles and functions, as well as personalized and contextual customer engagement.One of their more popular solutions, which many people may not know, is the chatbot, which can be found on different websites across the Internet, including Facebook.
Shannon also discusses interesting changes in customer support over the last 20 years, including the change from call centers to AI, the shift in the way that companies interact with their clients, the future of AI, and the biggest ways that companies can integrate AI and digital intelligence into their businesses.
For more information, visit www.amdocs.com.
Transcript
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| 0:44.0 | Welcome to Almost Here, round the corner of Future Technology Podcasts with Richard Jacobs. |
| 0:51.0 | Future Technologies voice to transform our lives for better or worse are the focus of this |
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| 1:10.8 | Hello and welcome everyone to the future tech podcast my name is Josh Thomas and I'm here |
| 1:16.4 | with Shannon Bell of Amdocs at Amdocs.com and this company provides customer experience solutions for telecommunications service providers. |
| 1:28.0 | Hello Shannon. |
| 1:30.0 | Hi Josh. |
| 1:31.0 | Well, really glad to have you on here and you know that was a lot of big words there that we just kind of threw out but I think it's a lot simpler concept to understand |
| 1:39.7 | than what we saw at first glance. Tell me a little bit about what Amdocs actually does and who it serves. |
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