Welcome to the Boosley podcast, the podcast that gives you the tools, the tactics, the training, and most importantly the confidence so you can go out there and get more direct bookings.

Today, we're diving into a spotlight episode where we shine the Boosley Spotlight onto a service or software that you need to know about as a host.

And I'm joined by Luca Zambello. He's the co-founder and CEO of Journey,

which is, if you've not heard of it, it's an AI-driven tech company that automates and

personalizes 100% of the guest journey while simplifying the operations for people like you and me,

people like real hosts. So welcome along, Luca.

It's great to have you here.

Yeah, thank you for having me.

Excited to be here.

So what is one thing you'd like people to remember from this episode?

Well, I think there's a lot of misconceptions around AI, and especially even how will impact different industries and hospitality

more specifically and we'll love to dive deep into that and you know shine some light on some

of what we think that this technology can do for our industry.

Cool. I'm looking forward to diving in. And this is something which I think everybody needs to

stick around for, which is when we talk about AI in general, there's so many nuances and

misconceptions. And that's what we're going to dive into today. Before we do that, can you give

us an elevator pitch of what journey is just so people get an understanding of what it is, and we'll go from there.

Yeah, so, I mean, at its core, we obviously build a PMS, because to build what we wanted

to build, we need to build a PMS, but ultimately we see Journey as an operating system.

And the ability to unify into single dashboards, multiple different tools,

like even if they're not run by us, but like, let's say your dynamic pricing tool,

your guess verification system is all unified, even if it's done by other people,

...