Are you making over $500,000 but don't have a clear path to scale past a million?

If so, let's have a conversation.

Would you like to join a small cohort of people who are aiming to do the same thing alongside of you?

So here's how it works.

Myself, my team, and a group of auditors are going to go through your business to figure out what's working, what's not, and what we need to move out of the way to create a clear path to scaling to a million

dollars. If you'd like to learn more, you can go to jasminestar.com forward slash million.

That's where you'll have a chance to apply. We are going to be selecting a small group of people

to pilot this program and we could not be more excited. It's jasminestar.com forward slash

million. Don't just fix the problem. Turn it into a memorable

and positive experience. When people feel heard and valued, they're more likely to tell others

about how you went the extra mile. And this turns a negative situation into an opportunity to build

deeper trust with their customer. Welcome back to the Jasmine Star Show, a place where we discuss business mindset.

And today, how to turn unhappy clients into evangelist.

Yeah, it's possible.

In fact, there is the theory called the service recovery paradox, and this concept was proposed

by Ronald Oliver.

It suggests that customers may actually be more satisfied with the company after a service failure is successfully resolved compared to a situation where no failure had occurred.

Okay, so here's a little bit of a story.

I signed up for a new gym.

And when I signed up, I got a free training session.

And I had set my training session for 5 a.m. And the crazy thing was,

when I went, they said, okay, your trainer is going to be upstairs. And so I'm waiting.

...