Hey everybody, welcome to How Leaders Lead where every week you get to listen in while I interview

some of the very best leaders in the world. I break down the key learning so that by the end of the

episode, you'll have something simple you can apply as you develop into a better leader.

That's what this podcast is all about. Now, you can ask any

decent leader if it's important to get feedback. And you're going to get the same answer. Of course

it is. We have to listen to what our teams and customers are saying if we want to improve our

performance. But getting good feedback is

harder than it sounds. You can't just put a comment box in the break room and call it a day.

If you truly want to embrace feedback, you need a plan to get it and a genuine desire to listen

to it. And I mean genuine desire underlined. And I got to tell you,

nobody embraces feedback better than my guest today, Kelly Coffey. She's the CEO of City

National Bank, where she oversees 5,000 associates in 70 offices, plus $100 billion in assets.

And she's building something really special because she is so open to her team's ideas.

And her team knows that she wants them to share those ideas with her.

You're about to learn so much about how great leaders embrace feedback. So here's my

conversation with my good friend and soon to be yours, Kelly Coffee. Kelly, I want to get to your

amazing career, but I always like to start at the beginning. Tell us about your

upbringing. Well, I grew up in northeastern Pennsylvania, part of a big, boisterous, loud, Italian,

Irish family, and I'm the oldest of four. I have two brothers and a sister. It was a lot of fun,

and it was pretty rural. It was one of those places where I joke with people, you know, I actually

have gone cow tipping, which is where you knock them over in their sleep. I can't say I pushed,

but I was definitely there. So that tells you a little bit about where I grew up.

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