827: How to Make the Most of Conflict with Liane Davey
How to Be Awesome at Your Job
How to be Awesome at Your Job
4.5 • 1.1K Ratings
🗓️ 3 January 2023
⏱️ 51 minutes
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Summary
Liane Davey discusses how to ease the friction of conflict to make way for more productive conversations.
— YOU’LL LEARN —
1) Why facts won’t solve a conflict—and what will
2) How to productively respond to harsh criticism
3) What most people get wrong about feedback
Subscribe or visit AwesomeAtYourJob.com/ep827 for clickable versions of the links below.
— ABOUT LIANE —
Liane Davey is a New York Times Bestselling author. Her most recent book is The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track. She is a contributor to the Harvard Business Review and is called on by the media for her leadership, team effectiveness, and productivity expertise. As the co-founder of 3COze Inc., she has companies such as Amazon, RBC, Walmart, UNICEF, 3M, and SONY. Liane has a Ph.D. in Organizational Psychology.
• Book: The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track
• LinkedIn: Liane Davey
• Website: LianeDavey.com
— RESOURCES MENTIONED IN THE SHOW —
• Tool: The Birkman Method
• Book: Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides) by Marshall Rosenberg and Deepak Chopra
• Book: Never Split the Difference: Negotiating As If Your Life Depended On It by Chriss Voss and Tahl Raz
• Past episode: 552: The Foundational Principle that Separates Good Leaders from Bad Ones with Pat Lencioni
• Past episode: 770: How to Become the Manager that Your Team Wants with Russ Laraway
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Transcript
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| 0:00.0 | Welcome to the How to Be Awesome at Your Job Podcast. |
| 0:04.1 | The show where brilliant professionals share how to sharpen the universal skills required |
| 0:08.6 | to flourish at work. |
| 0:10.2 | Enjoy more career fun, wins, meaning, and money with your host, Pete LeCaites. |
| 0:19.2 | Hello and Happy New Year and thanks for joining us for episode 827 with Leanne Davie. |
| 0:25.6 | Leanne had so much fantastic insight about conflict and what it's really about and how |
| 0:31.2 | to deal with it and the emotional pieces. |
| 0:34.1 | So basically a boatload of insight in a fantastic way to kick off the New Year. |
| 0:38.5 | So you'll learn one, why facts won't solve a conflict and what will. |
| 0:42.3 | Two, how to productively respond to harsh criticism and three, what most people get wrong |
| 0:47.6 | about feedback. |
| 0:48.6 | So if you want to check out the show notes or the transcript or the links to items that |
| 0:51.5 | we've referenced, please pay us a visit over at awesome at your job.com slash EP 827. |
| 0:57.3 | And while you're there, please check out some of our goodies. |
| 0:59.2 | I know January, we have a lot of new listeners historically is a pattern. |
| 1:03.8 | So if that's you, I want to say welcome it so awesome to have you and give you a little |
| 1:08.1 | bit of extra detail about the cool stuff you can find at our website, awesome at your |
| 1:12.8 | job.com. |
| 1:13.8 | If you've heard this message a hundred times, feel free to skip ahead a few minutes as I |
| 1:18.3 | orient some new folks. |
| 1:19.8 | So the scoop is you have so much good stuff there. |
| 1:21.5 | We've got transcripts. |
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