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The Economics of Everyday Things

82. Chain Restaurant Recipes

The Economics of Everyday Things

Freakonomics Network

Business

4.81.2K Ratings

🗓️ 3 March 2025

⏱️ 17 minutes

🧾️ Download transcript

Summary

A fast-food burger has to taste the same — and cost the same — thousands of times a day at restaurants across the country. Zachary Crockett mans the fryer.

Transcript

Click on a timestamp to play from that location

0:00.0

At first glance, the Shake Shack in New York City's West Village looks like any other fast, casual restaurant.

0:10.0

When you peek through the window, you'll see customers eating burgers, chicken sandwiches, and crinkle-cut french fries.

0:17.0

But in the back of the building, you'll find a staircase that leads down to a secret kitchen.

0:23.0

Down here, underneath the city, chefs are busy inventing Shake Shack's next big menu item.

0:29.5

The ideas for a new item can come from anywhere, anyone.

0:34.0

The Innovation Kitchen is the place.

0:35.7

We'll dissect those ideas and look for ways in which we can explore them.

0:41.0

That's John Corrangis, the vice president of culinary innovation at Shake Shack.

0:46.5

He's in charge of the menu at the restaurant chain's nearly 600 locations worldwide.

0:52.1

He oversees a team of around 10 people who work in the chain's test kitchen, the place

0:56.9

where many of their famous burgers are born.

0:59.9

I kind of gravitate to the smoke shack, which is a delicious simple bacon cheeseburger.

1:05.6

Oh, yeah.

1:06.2

It has some cherry peppers on it, which gives it just the right amount of heat and acidity to balance

1:12.2

out some of the richness.

1:13.7

It might not seem so tough to cook up something like a bacon cheeseburger, but creating

1:19.0

a delicious new menu item that can be served consistently and cost effectively thousands

1:24.8

of times a day around the world, that's a different story.

1:29.2

We're tweaking, we're honing, where we're finding.

1:32.5

Our process requires lots of specialists from several teams to make sure it all comes together.

1:43.5

It takes about a year and a half from idea to actual launch on a menu.

1:50.3

For the Freakonomics Radio Network, this is the economics of everyday things.

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