meta_pixel
Tapesearch Logo
Log in
TED Talks Daily

8 lessons on building a company people enjoy working for | Patty McCord

TED Talks Daily

TED

Creativity, Ted Podcast, Ted Talks Daily, Business, Design, Inspiration, Society & Culture, Science, Technology, Education, Tech Demo, Ted Talks, Ted, Entertainment, Tedtalks

4.111.9K Ratings

🗓️ 20 January 2020

⏱️ 6 minutes

🧾️ Download transcript

Summary

Most companies operate on a set of policies: mandated vacation days, travel guidelines, standard work hours, annual goals. But what happens when a company looks less to control and more to trust? Patty McCord, the iconic former chief talent officer at Netflix, shares the key insights that led her to toss the handbook out the window.

Hosted on Acast. See acast.com/privacy for more information.

Transcript

Click on a timestamp to play from that location

0:00.0

This is a special episode of TED Talks Daily featuring author Patty McCord.

0:05.7

It's from The Way We Work, an original video series from TED.

0:10.2

In each episode, leaders and thinkers offer practical wisdom and insight into how you can

0:16.0

adapt and thrive at work when the rules are always changing.

0:19.7

You can find Season 1 of the way we work on

0:22.8

TED.com. HR jargon makes me crazy. We have to have all these stupid acronyms that describe things

0:28.9

that nobody understands. OKRs and PIPs. I think we can run our businesses by just talking to each other

0:35.0

like regular human beings. We might actually get more done.

0:42.3

I really always wanted to be an HR professional.

0:44.3

I wanted to be able to speak the language of management.

0:47.3

And you know what I've learned after all this time?

0:49.3

I don't think any of it matters.

0:51.3

There's all kinds of things that we call best practices that aren't best

0:55.4

practices at all. How do we know it's best? We don't measure this stuff. In fact, I've learned

1:00.6

that best practices usually means copying what everybody else does. Our world is changing and evolving

1:06.3

all the time. Here's some lessons to help you adapt. Lesson one, your employees are adults. You know,

1:12.2

we've created so many layers and so many processes and so many guidelines to keep those

1:17.6

employees in place that we've ended up with systems that treat people like their children.

1:22.6

And they're not. Fully formed adults walk in the door every single day. They have rent payments,

1:30.3

they have obligations, they're members of society. They want to create a difference in the world.

1:32.3

So if we start with the assumption that everybody comes to work to do an amazing job,

1:36.3

you'd be surprised what you get.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from TED, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of TED and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.