8.16.19 Why everyone hates customer service; Clark Stinks

The Clark Howard Podcast

Clark Howard

Investing, Entrepreneurship, Business

4.6 • 5.2K Ratings

🗓️ 16 August 2019

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

According to the ACSI, pay TV, internet service providers, and traditional phone companies are the 3 industries that rank the worst in customer service. What happens when you call customer service? You go through a phone tree maze. Many require you to speak, so they can use AI software that patterns your voice to gauge your patience, track you through caller ID, check your profitability index score, and answer you call (or not) accordingly. Clark has found attempting customer service via phone is only effective if you’re prepared to fire a company and have your next provider in mind. Often you only get results when customer retention is engaged because they get that you’re leaving. Always being willing to walk is key to getting the customer service you’re looking for. Christa reads listener posts about how Clark has missed the mark in his advice this week. If you have a "Clark Stinks" to share you can leave it here. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	How did Malcolm finally gain his cat's respect?
0:03.1	Was it because he saved 35% on Train 9 and bravely looked into the eyes of his dismissive pet,
0:09.2	where he saw something that said,
0:11.9	I don't actually hate you.
0:14.8	His Train 9 detanged for Malcolm gaining his cat's respect.
0:18.8	We hope so.
0:19.7	We really do.
0:21.4	Great journey start with Train 9.
0:24.2	Average savings for advanced fairs, rail cards and split-save were available
0:27.1	versus equivalent flexible fair at TNC's apply.
0:35.9	It's my pleasure to welcome you to the Clark Howard Show where it's all about you and that
0:40.8	wall of yours. I want you to learn ideas to me so you can save more and spend less.
0:45.6	And don't let you whenever rip you off.
0:48.4	You ever feel ripped off by me?
0:50.4	That's why we have Clark's stinks that's coming up later.
0:53.7	You get to hear others beef with me.
0:56.7	Ways they think I can improve things they think I get wrong.
1:00.8	And by the way, if you ever want to see what people are talking about with me,
1:05.1	go to that they're unhappy with me.
1:07.3	Clark.com slash Clark stinks gets you there.
1:11.2	So you know what stinks?
1:12.6	Customer no service.
	...

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