792: How to Handle Negotiations and Difficult Conversations Like an Expert Hostage Negotiator with Scott Tillema

How to Be Awesome at Your Job

How to be Awesome at Your Job

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4.5 • 1.1K Ratings

🗓️ 15 August 2022

⏱️ 32 minutes

🔗️ Recording | iTunes | RSS

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Summary

Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse.

— YOU’LL LEARN —

1) Two powerful skills to help you connect with anyone

2) A handy strategy to get people to listen in closely

3) What people want to hear during emotional conversations

Subscribe or visit AwesomeAtYourJob.com/ep792 for clickable versions of the links below.

— ABOUT SCOTT —

Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.

He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership.

• TEDx Talk: “The Secrets of Hostage Negotiators” by Scott Tillema

• Website: NegotiationsCollective.com

• Website: ScottTillema.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Influence: The Psychology of Persuasion by Robert Cialdini

• Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro

• TED Talk: “Your body language may shape who you are” by Amy Cuddy

• Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen

— THANK YOU SPONSORS! —

• Apple Card. Get up to 3% cash back with Apple Card

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Transcript

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0:00.0	Welcome to the how to be awesome at your job podcast.
0:04.2	The show where brilliant professionals share how to sharpen the universal skills required
0:08.6	to flourish at work.
0:10.2	Enjoy more career fun, wins, meaning, and money with your host Pete LeCaites.
0:19.2	Hello and thanks for joining us here for episode 792 with Scott Tillema.
0:23.6	Scott has a wealth experience from his time as a hostage negotiator sharing how to handle
0:29.5	negotiations and tricky conversations with ease and grace.
0:34.2	So you'll learn one two powerful skills to help you connect with anyone to a handy strategy
0:38.9	to get people to listen in closely and three, what people want to hear during emotional
0:43.2	conversations.
0:44.2	So if you want to check out the show notes or the transcript or the links to items that
0:46.7	we've referenced, please drop on by awesome at your job.com slash EP seven nine two.
0:51.9	And if that awesome job.com check out some goodies like our full text transcripts and
0:56.0	every episode tagged by the topic and competency covered everything searchable.
1:00.8	A lot of goodies at awesome at your job.com.
1:03.4	Now here's the goods on Scott Scott Tillema is a top communication keynote speaker FBI
1:07.7	trained hostage negotiator and senior associate with the negotiations collective.
1:13.3	He is a nationally recognized leader in the field of crisis and hostage negotiations,
1:17.6	training thousands of negotiators across the country.
1:20.4	Scott has developed a model for hostage negotiation, which is now being adapted by those
1:24.4	in the private sector for use in sales, marketing, communication, and leadership.
1:29.0	Big thanks to Scott for sharing this wisdom with us and big thanks to our sponsors.
	...

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