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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#772: Contentful CMO Elizabeth Maxson on AI-augmented human creativity in marketing

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

52.7K Ratings

🗓️ 21 November 2025

⏱️ 25 minutes

🧾️ Download transcript

Summary

With increased AI Adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting? Contentful, in partnership with Atlantic Insights, The Atlantic’s marketing research division, recently conducted a study of over 425 marketing decision makers including 103 CMOs. This study, “When Machines Make Marketers More Human,” challenges the notion that AI will replace many marketing functions and instead demonstrates how AI can amplify marketers’ effectiveness, creativity and impact. Today, we're going to talk about how AI is reshaping the very definition of a modern marketer. We'll explore the shift from simply automating tasks to augmenting human creativity, the rise of the ‘full stack’ marketer, and what skills are becoming non-negotiable in an AI-driven world. To help me discuss this topic, I'd like to welcome, Elizabeth Maxson, CMO at Contentful. About Elizabeth Maxson Elizabeth Maxson is the Chief Marketing Officer of Contentful, a content management platform trusted by more than 4,200 companies around the world. Elizabeth brings nearly two decades of integrated marketing leadership to the role and is focused on driving marketing strategies that leverage AI and personalization to help brands deliver personalized and scalable content to their audiences. Prior to Contentful, Elizabeth served as the Chief Marketing Officer at Tableau, a Salesforce company, where she led go-to-market strategy, drove end-to-end marketing initiatives, and spearheaded strategic technology partnerships, launching critical relationships with industry giants such as AWS, Google, Alibaba, Apple, and many others. In addition to her role at Tableau, Elizabeth has also served as the Head of Marketing at Quip, another Salesforce acquisition. She holds a BAA in Facility Management and Marketing from Central Michigan University. Elizabeth Maxson on LinkedIn: https://www.linkedin.com/in/emaxson/ Resources Contentful: https://www.contentful.com Read the report: What Happens When Machines Make Marketers More Human? The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Contentful, in partnership with Atlantic Insights, The Atlantic’s marketing research division, conducted a new study, When Machines Make Marketers More Human, challenging the notion that AI will replace many marketing functions and instead demonstrates how AI can amplify marketers’ effectiveness, creativity and impact. They surveyed 425 marketing decision makers, including 103 CMOs, across industries, company sizes, and regions to show how forward-thinking marketing leaders are incorporating AI into their critical infrastructure. Get the report here Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com  The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

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0:00.0

The Agile brand.

0:03.0

Welcome to Season 7 of the Agile brand, where we discuss the trends and topics marketing leaders need to know.

0:15.0

Stay curious, stay agile, and join the top enterprise brands and MARTEC platforms as we explore marketing technology, AI, e-commerce, and join the top enterprise brands and Martec platforms as we explore marketing technology,

0:23.1

AI, e-commerce, and whatever's next for the Omnichannel customer experience.

0:27.8

Together we'll discover what it takes to create an agile brand, built for today and tomorrow,

0:32.1

and built for customers, employees, and continued business growth.

0:36.9

I'm your host, Greg Kilstrom, advising Fortune 1,000 brands on Martec, employees, and continued business growth. I'm your host, Greg Kilstrom, advising Fortune 1000 brands on Martec, AI, and marketing operations.

0:43.3

The Agile Brand Podcast is brought to you by Tech Systems, an industry leader in full-stack technology services,

0:49.3

talent services, and real-world application. For more information, go to teK systems.com.

0:56.1

To make sure you always get the latest episodes, please hit subscribe on the app you listen to

1:00.1

podcasts on, and leave us a rating so others can find us as well. And now on to the show.

1:07.9

With increased AI adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting?

1:15.6

Contentful, in partnership with Atlantic Insights, the Atlantic's Marketing Research Division, recently conducted a study of over 425 marketing decision makers, including 103 CMOs. This study, when machines make marketers

1:30.7

more human, challenges the notion that AI will replace many marketing functions and instead

1:36.1

demonstrates how AI can amplify marketers effectiveness, creativity, and impact. Today we're going to

1:42.7

talk about how AI is reshaping the very definition of a modern marketer.

1:47.0

We'll explore the shift from simply automating tasks to augmenting human creativity, the rise of the full-stack marketer, and what skills are becoming non-negotiable in an AI-driven world.

1:58.7

To help me discuss this topic, I'd like to welcome Elizabeth Maxon,

2:02.4

CMO at Contentful. Elizabeth, welcome to the show. Hey, Greg. Thanks so much for having me.

2:07.9

Yeah, looking forward to talking about all of this with you. Before we dive in, though,

2:11.6

why don't you give a little background on yourself and your role at Contentful? Yeah, let's do it.

2:16.5

To start, I've just been a marketer my entire life

...

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