#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal

Online Marketing Made Easy with Amy Porterfield

Amy Porterfield

Entrepreneurship, Business, Marketing

4.9 • 4.9K Ratings

🗓️ 5 September 2024

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level. Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp! Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back. Today, I cover: (3:01) The quick backstory of our customer service nightmare in Italy (8:28) Why you should always acknowledge and validate your customer’s feelings (11:13) The importance of providing clear next steps to your customers (13:17) Tips for maintaining proactive follow-ups (15:29) How to turn a negative experience into a positive one with a “surprise and delight” (17:35) What you should include in your customer service playbook (21:40) Using customer feedback to grow your business Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend! Resources Mentioned in the Episode Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp! Follow Amy Online Marketing Made Easy podcast instagram.com/amyporterfield amyporterfield.com Rate, Review, & Follow on Apple Podcasts "I love Amy and Online Marketing Made Easy." If that sounds like you, please consider rating and reviewing my show! This helps me support more people -- just like you -- move toward the online life and business that they desire. Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode! Also, if you haven’t done so already, follow the podcast. I’m adding a bunch of bonus episodes to the feed, and if you’re not following, there’s a good chance you’ll miss out. Follow now!

Transcript

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0:00.0	Great customer service isn't just about solving problems.
0:03.2	It's about creating experiences
0:05.2	that your customers will remember and want to share with others
0:08.4	in the best possible way.
0:10.0	It's about building a reputation
0:12.2	as a business that truly cares.
0:14.4	And in today's competitive market,
0:16.4	that can be your biggest differentiator.
0:20.2	I'm Amy Porterfield, ex-corpate girl turned CEO of a multi seven-figure business.
0:25.7	But it wasn't all that long ago that I lacked the confidence, the budget, and the time to focus on growing my small but mighty business.
0:35.0	Fast forward past many failed attempts and lessons learned
0:39.0	and you'll see the business I have today,
0:41.0	one that changes lives and gives me more freedom than I ever thought possible,
0:47.0	one that used to only exist as a daydream.
0:51.0	I created the online marketing made easy podcast to give you simple
0:54.8	actionable step-by-step strategies to help you do the same. If you're an ambitious
1:00.0	entrepreneur or one in the making who's looking to create a business that makes an impact
1:05.5	and a life you love you're in the right place friend let's get started Before we dive in I wanted to let you know that my live digital course
1:20.5	creation boot camp is back and better than ever.
1:24.6	It's called Course Competent, and it's where my most successful digital course students get
1:29.6	their start.
1:31.0	Last year we helped people go from no course at all or a course with less than
	...

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