613: Why Most Beauty Brands Fail - and How to Beat The Rest | DIBS Beauty Founder

The Foundr Podcast with Nathan Chan

Nathan Chan

Marketing, Business, Entrepreneurship

4.8 • 662 Ratings

🗓️ 11 December 2025

⏱️ 52 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

DIBS Beauty went from zero to one of America’s fastest-growing makeup brands in just four years, with founder Jeff Lee scaling the business into the mid–8 figures and landing a top spot on the Inc. 5000. In this interview, Jeff breaks down the strategy behind their explosive growth, the creator-led launch that built a 20,000-person waitlist, and how DIBS is winning in one of the most competitive categories in ecommerce. You’ll hear exactly how Jeff built a 50-state beauty brand, expanded into retail with precision, and created a customer base with a 60%+ 90-day repurchase rate — all while keeping a founder-led obsession with product, community, and customers. What you’ll learn in this interview: • The exact social strategy that built a 20,000-person waitlist pre-launch • Why creator-led distribution outranked traditional paid marketing • How DIBS achieved a 60%+ 90-day repurchase rate • The retail playbook behind their breakout performance in Ulta and Revolve • How Jeff validates product–market fit using creator metrics and in-store behaviour • Why “comfortable inauthenticity” beats the current social media playbook • What founders get wrong about community building • How to hire, structure, and scale a team at hypergrowth speed • The real dark side of entrepreneurship that nobody talks about • Jeff’s approach to AI, product discovery, and future-proofing your brand This episode is a masterclass for founders building in ecommerce, beauty, or any saturated category. You’ll walk away with a clear understanding of how to launch, differentiate, and scale a brand using content, retail expansion, and customer-obsessed execution. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to ⁠⁠⁠⁠https://your.omnisend.com/foundr⁠⁠⁠⁠ to get started. HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → ⁠⁠⁠⁠https://www.foundr.com/startdollartrial⁠⁠⁠⁠ PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → ⁠⁠⁠⁠https://foundr.com/pages/coaching-start-application⁠⁠⁠⁠ → Already have a store? Apply here → ⁠⁠⁠⁠https://foundr.com/pages/coaching-growth-application⁠⁠⁠⁠ CONNECT WITH NATHAN CHAN Instagram → ⁠⁠⁠⁠https://www.instagram.com/nathanchan⁠⁠⁠⁠ LinkedIn → ⁠⁠⁠⁠https://www.linkedin.com/in/nathanhchan/⁠⁠⁠⁠ CONNECT WITH JEFF LEE Instagram → https://www.instagram.com/jefflee108/ LinkedIn → https://www.linkedin.com/in/jefflee108/ DIBS Beauty → https://dibsbeauty.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → ⁠⁠⁠⁠https://bit.ly/2uyvzdt⁠⁠⁠⁠ Website → ⁠⁠⁠⁠https://www.foundr.com⁠⁠⁠⁠ Instagram → ⁠⁠⁠⁠https://www.instagram.com/foundr/⁠⁠⁠⁠ Facebook → ⁠⁠⁠⁠https://www.facebook.com/foundr⁠⁠⁠⁠ Twitter → ⁠⁠⁠⁠https://www.twitter.com/foundr⁠⁠⁠⁠ LinkedIn → ⁠⁠⁠⁠https://www.linkedin.com/company/foundr/⁠⁠⁠⁠ Podcast → ⁠⁠⁠⁠https://www.foundr.com/podcast

Transcript

Click on a timestamp to play from that location

0:00.0	Hey Founder Fam, I want to talk to you about something super exciting. We're officially partnered with Omniscend, the email marketing and SMS platform built specifically for e-commerce founders. We've been recommending OmnisCent to Founder students for a while now because it just works. Whether you're launching your first store or you're scaling the seven figures, it really helps you automate your marketing and get real results.
0:24.0	Did you know on average, Omnysend customers make $68 for every $1 they spend, which is an insanely good return on investment.
0:32.6	And because you're part of the founder community, you get 50% off your first three months with the code Founder 50.
0:39.3	Just head to Omnisend.com forward slash founder without the E to get started. All right, now
0:46.2	let's jump back into the show. Welcome back to the founder podcast. What if building an eight-figure
0:52.5	beauty brand wasn't fancy marketing or a massive
0:55.3	ad spend, but rather answering customer service calls on a personal cell phone and literally
1:00.3	getting mistaken for a shoplifter while watching customers buy your products in Alter?
1:05.0	Well, today's guest, Jeff Lee, co-founder of Dibbs Beauty, the color cosmetics brand that's
1:09.2	rewriting the playbook on how to build
1:11.5	in an impossibly saturated market.
1:13.9	And in this conversation, you're going to discover how to achieve 60% repurchase rates in
1:18.4	90 days by obsessively focusing on the customer, while entering retail earlier than you think
1:23.4	is now essential for beauty brands and how to pick the right retail partner for your customer
1:27.9	and Jeff's exact pre-launch framework to build a 20,000 person wait list before launch.
1:33.5	So guys, this is a masterclass in launching a premium beauty product brand in a crowded
1:38.4	market through extreme customer proximity and disciplined community building.
1:47.7	Hear the stories.
1:53.3	Learn the proven methods and accelerate your growth and future through entrepreneurship.
1:57.2	Welcome to the founder podcast with Nathan Chan.
2:04.7	You co-founded Dib's Beauty back in 2021.
2:11.8	The company's growing super fast, but I read a line that you've clocked in a 120-hour week sometimes.
	...

Transcript will be available on the free plan in 23 days. Upgrade to see the full transcript now.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Nathan Chan, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Nathan Chan and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.