Welcome to the How of Business with your host, Henry Lopez, the podcast that helps you start,

run, and grow your small business. And now, here is your host. Welcome to the How a Business podcast.

This is Henry Lopez. Small signs of disorder in your business, like a messy workshop or a warehouse

or an unclean

restroom or a cluttered office, they can all send a powerful but not so positive message to

your employees and your customers.

And so on this episode, I'll share the broken windows theory.

Perhaps you're familiar with it, the broken windows theory and how it applies to small

business owners who want to improve workplace broken windows theory, and how it applies to small business owners

who want to improve workplace culture, safety, and customer trust. So if you're serious about

maintaining high standards and protecting your brand and creating a productive and positive

business environment, then this episode is for you. You can find all of the Hawa Business

resources, including the show notes page for this episode, and learn more about my one-on-one and group coaching programs

at the HowaBusiness.com. I also invite you to join the Howa Business community on Patreon,

and please subscribe wherever you might be listening so you don't miss any new episodes.

Why is it then that small things like a messy lobby or an unorganized

workspace can lead to bigger business problems? Let's start again with a brief introduction,

in case you're not familiar with it, of the Broken Windows theory and how we can apply this

concept to our workplace culture and environment, affecting positively customer perception

and resulting in small business success.

So based on my research, the broken windows theory was first shared in an article by James

Wilson and George Kelly back in 1982 in the Atlantic magazine. And it was based on,

...