561: How to Reduce Burnout, with Jennifer Moss

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.8 • 1.6K Ratings

🗓️ 3 January 2022

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

Jennifer Moss: The Burnout Epidemic Jennifer Moss is an award-winning journalist, author, and international public speaker. She is a nationally syndicated radio columnist, reporting on topics related to happiness and workplace well-being. She is also a freelance writer whose articles have appeared in HuffPost, Forbes, the Society for Human Resource Management, Fortune, and Harvard Business Review. Jennifer’s prior book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award. She also sits on the Global Happiness Council. She is the author of The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It*. In this conversation, Jennifer and I explore a few misconceptions about burnout — and also how curiosity and empathy can help to reduce it. We discuss a few key questions leaders can ask to gain insight on how to help. Plus, we detail how to avoid confirmation bias through generic interactions. Key Points Self-care doesn’t cure burnout. Curiosity increases empathy — and empathy from leaders is a fabulous antidote to burnout. There are two kinds of curiosity, epistemic and perceptual. True empathy comes from a focus on epistemic interactions. Go beyond the generic, “How are you?” and instead get more specific with a request like, “Name a high — and a low.” Doing these with a team can help surface how to help. Assume the best. It’s ok to say, “Thank you for sharing this with me. I don’t have any advice. I just want to listen and learn.” Resources Mentioned The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It* by Jennifer Moss Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Build Psychological Safety, with Amy Edmondson (episode 404) What to Do With Your Feelings, with Lori Gottlieb (episode 438) Leadership Means You Go First, with Keith Ferrazzi (episode 488) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

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0:00.0	I've heard the word burnout more in the past two years than I ever did prior.
0:04.4	The same may be true for you, but what is burnout really?
0:08.5	And how can leaders work to reduce it?
0:11.2	On this episode, how to address it, and where to begin.
0:15.2	This is Coaching for Leaders Episode 561.
0:19.8	Produced by Innovate Learning, Maximizing Human Potential.
0:28.6	Greetings to you from Orange County, California.
0:31.3	This is Coaching for Leaders, and I'm your host, Dave Stoviak.
0:36.0	Leaders aren't born.
0:37.6	They're made.
0:38.6	And this weekly show helps you discover leadership wisdom through insightful conversations.
0:44.1	I'm not sure about you, but I have heard the word burnout over the last year and a half
0:48.3	two years probably more than I ever have, both professionally and personally.
0:53.2	It's always an issue, of course, in our work and in our lives.
0:57.4	But particularly these last few years, as we've navigated the pandemic, so many conversations
1:02.8	have now begun with this topic of burnout.
1:05.8	And how we, as individuals, can do better, but more importantly for us, how we as leaders
1:12.4	can do a better job of reducing burnout in our organizations and with our teams.
1:17.6	I'm so glad to welcome today an expert that's going to help us to really look at burnout
1:22.3	in a new way, but also perhaps more importantly, what we can do practically to begin to reduce
1:28.5	it a bit in our organizations.
1:30.2	I'm pleased to introduce to you Jennifer Moss.
	...

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