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How Leaders Lead with David Novak

#54: Dan Cathy, Chick-fil-A Chairman & CEO—The Method Changes, The Mission Doesn’t

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 7 October 2021

⏱️ 58 minutes

🧾️ Download transcript

Summary

Today’s guest is Dan Cathy, Chairman & CEO of Chick-fil-A. With Dan at the helm, Chick-fil-A has become the envy of the restaurant industry. The average unit volumes in their stores are absolutely unheard-of – even though they’re only open six days a week. And they’ve had sales increases every single year of the 75 years they’ve been in business. You can’t do that kind of growth for that long without being really good at innovating and adapting. But somehow they’ve done it while also staying true to their founding principles and values.  The secret, Dan says, is to “marry the mission and date the methods.”  That means they’re not afraid to try new ideas or get rid of whatever’s not working – whether that’s a strategy or a process or a menu item. But the core mission never changes.  If you’re the kind of person who wants to chart a bold path forward but you don’t want to lose sight of what got you to where you are, then you’re going to love this conversation. You’ll also learn: Two often-overlooked aspects of innovation How to create margin for unexpected opportunities  One key step you need when you develop your idea – and it’s something most people skip The most important thing you need to get right in order to delight customers Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0

Welcome to How Leaders League where every week you get to listen in while I interview some of the very best leaders in the world.

0:10.6

I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader.

0:18.5

That's what this podcast is all about.

0:22.4

Today's guest is Dan Kathy, chairman and CEO of Chick-fil-A. With Dan at the helm, Chick-fil-A has become the envy of the

0:29.0

restaurant industry. The average unit volumes in their stores honestly just boggle my mind,

0:34.2

even though they're closed on Sunday. and they've had sales increases every single year

0:39.6

of the 75 years they've been in business. Now, you can't get that kind of growth for that long

0:45.9

without being really good at innovating and adapting, but somehow they've done it while also

0:52.4

staying true to their founding principles and their values.

0:56.0

The secret, Dan says, is to marry the mission and date the methods.

1:01.0

I just love that.

1:02.0

Marry the mission and date the methods.

1:05.0

That means they're not afraid to try new ideas or get rid of what's not working,

1:09.0

whether that's a strategy or a process or a menu item.

1:12.7

But the core mission never changes. If you're the kind of person who wants to chart a bold

1:17.8

path forward but you don't want to lose sight of what got you to where you are, then you're

1:22.9

going to love this conversation. Although I should warn you, it could cause some pretty severe waffle-fry

1:30.2

cravings. So here's my conversation with my good friend and soon to be yours, Dan Kathy.

1:41.8

Dan, thanks so much for taking the time to be with us.

1:45.1

Well, thank you, David.

1:46.0

And, of course, as you well know, that CEO reference that you made, of course,

1:50.5

all the listeners know that, of course, stands for Chief Encouragement Officer.

...

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