#54: Dan Cathy, Chick-fil-A Chairman & CEO—The Method Changes, The Mission Doesn’t
How Leaders Lead with David Novak
David Novak Leadership
4.8 • 596 Ratings
🗓️ 7 October 2021
⏱️ 58 minutes
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| 0:00.0 | Welcome to How Leaders League where every week you get to listen in while I interview some of the very best leaders in the world. |
| 0:10.6 | I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader. |
| 0:18.5 | That's what this podcast is all about. |
| 0:22.4 | Today's guest is Dan Kathy, chairman and CEO of Chick-fil-A. With Dan at the helm, Chick-fil-A has become the envy of the |
| 0:29.0 | restaurant industry. The average unit volumes in their stores honestly just boggle my mind, |
| 0:34.2 | even though they're closed on Sunday. and they've had sales increases every single year |
| 0:39.6 | of the 75 years they've been in business. Now, you can't get that kind of growth for that long |
| 0:45.9 | without being really good at innovating and adapting, but somehow they've done it while also |
| 0:52.4 | staying true to their founding principles and their values. |
| 0:56.0 | The secret, Dan says, is to marry the mission and date the methods. |
| 1:01.0 | I just love that. |
| 1:02.0 | Marry the mission and date the methods. |
| 1:05.0 | That means they're not afraid to try new ideas or get rid of what's not working, |
| 1:09.0 | whether that's a strategy or a process or a menu item. |
| 1:12.7 | But the core mission never changes. If you're the kind of person who wants to chart a bold |
| 1:17.8 | path forward but you don't want to lose sight of what got you to where you are, then you're |
| 1:22.9 | going to love this conversation. Although I should warn you, it could cause some pretty severe waffle-fry |
| 1:30.2 | cravings. So here's my conversation with my good friend and soon to be yours, Dan Kathy. |
| 1:41.8 | Dan, thanks so much for taking the time to be with us. |
| 1:45.1 | Well, thank you, David. |
| 1:46.0 | And, of course, as you well know, that CEO reference that you made, of course, |
| 1:50.5 | all the listeners know that, of course, stands for Chief Encouragement Officer. |
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